I had a customer one time that told me she wanted me to deliver her her son's 1st birthday cake, the smash cake, AND the cake pops to the venue on Friday afternoon around 3:00 PM. His birthday wasn't until Saturday afternoon at 4:00 PM.
Her reasons: "I don't want you to be late like you were with XXXX's cakes." (granted I delivered the cakes 1 hour before the party started - but I guess that's late in her world) and "We can put them in the freezer and that way they don't have to be out in the shop; you know, so bugs don't get on them." (Oh, I didn't realize that me putting them in my HUGE, industrial, temperature controlled - for fondant none-the-less - refrigerator that all my cakes go in, would result in bugs just engulfing the cake and having a bug family reunion.
After I explained all this to her and told her that a cake with fondant could not go in the freezer plus the gumpaste decorations had to be done the day of so they didn't get ruined, her final response was - now this is a good one - "Well I just knew you were going to f*** the cake and the birthday party up. You know what, I don't give a d*** if the cake even gets here. It will probably look like s*** anyway."
Yeah...moral of the story, don't tell your baker that she is going to f*** up a birthday party/cake, that the cake can be stored in a way that will ruin the integrity, and that delivering the cake 1 hour before a party is "being late." Oh, and please don't use curse words on the phone loud enough for other customers or employees to hear.
Maybe she has that extreme form of PMS...what is it called, some sort of PM psychosis? It is very serious, and very real, but who knows, she could just be a bee-itch!
No profanity, and no circumventing the profanity filter, please. You can tell your story without the expletives.
No profanity, and no circumventing the profanity filter, please. You can tell your story without the expletives.
AWhenever I watch Bridezillas it drives me mental when the brides are so rude to the vendors, and yet the florist and the baker are still trying to bend over backwards to accommodate them. They say people treat you as you let them...
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Original message sent by Evoir
I've heard so many of these, numerous times. I had a think about it, and the ONE thing that seems to give me the irrits more than anything else is the last-minute callers for an 'oh-so-important' special occasion, who can't seem to get their head around the idea of this being a custom cake business. That whole thing of expecting you to pull a cake out of your...[I]cakehole[/I] really frustrates when I am already neck-deep in wedding orders usually at the end of a busy week.
Call me old-fashioned, by why would you not go to a Michels, or supermarket bakery, or Cheesecake Shop or even a cornerstore bakery and buy a simple sponge cake instead of thinking someone to slap together a specialty-flower-or-fondant-adorned mud cake in an hour or so?
AOmg YES!! I run my business from home while still maintaining my regular full-time job&single parent status...lol....most of my customers know to call ahead. ..if not they will tell whomever they refer. So why is it that ppl will call me last minute thinking the same thing. ... that I will pull out a cake last minute out of my "cake hole"....ROTFL. they especially do this on holidays. ...GRRRRR...I hate it.... like really?
ALike i mentioned before. ..i run my business from my home &still hold my regular 9-5.... etc etc....
but My worse one is.....I had ur cake at a party&it was so good that i got 2nds.....I was wondering when can i make an appt for a TASTING..... Really?.... didn't you taste my cake?...I normally don't do tastings cause every call I get ... they have already tasted my cake. I will tell them this and if they call me with advance notice then i will do it...i get their number &call them when i have a few slices available ....usually I will make my boyfriend a cake at least once a month. ....so that's where the tasting comes from. ... HIS CAKE. ..LOL!
How about when a customer calls u more than 2x to ask u.... what do I think if we changed the cake order to any of the 5 pics they sent as text messages ....come on....have ur mind made up prior to calling me!!! Cause Then my creativity will get lost in my thought process that goes like this :......."this customer working my nerves &I really want to tell her that's the week in going on vacation &didn't realize it & can't do her cake"....LOL
In so glad I found this. ...I have been ROTFL with everyones comments cause I think I've heard almost all of them. I wonder if cake customers are from another planet with their stupid questions or most bakes have very little patience. ... who knows maybe both....lol..
ALike i mentioned before. ..i run my business from my home &still hold my regular 9-5.... etc etc....
but My worse one is.....I had ur cake at a party&it was so good that i got 2nds.....I was wondering when can i make an appt for a TASTING..... Really?.... didn't you taste my cake?...I normally don't do tastings cause every call I get ... they have already tasted my cake. I will tell them this and if they call me with advance notice then i will do it...i get their number &call them when i have a few slices available ....usually I will make my boyfriend a cake at least once a month. ....so that's where the tasting comes from. ... HIS CAKE. ..LOL!
How about when a customer calls u more than 2x to ask u.... what do I think if we changed the cake order to any of the 5 pics they sent as text messages ....come on....have ur mind made up prior to calling me!!! Cause Then my creativity will get lost in my thought process that goes like this :......."this customer working my nerves &I really want to tell her that's the week in going on vacation &didn't realize it & can't do her cake"....LOL
In so glad I found this. ...I have been ROTFL with everyones comments cause I think I've heard almost all of them. I wonder if cake customers are from another planet with their stupid questions or most bakes have very little patience. ... who knows maybe both....lol..
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Original message sent by Margie171
but My worse one is.....I had ur cake at a party&it was so good that i got 2nds.....I was wondering when can i make an appt for a TASTING..... Really?.... didn't you taste my cake?..
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Original message sent by jason_kraft
The customer probably wants a different flavor.
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Original message sent by Margie171
Very true jason.....but in this case I asked her what she tasted &asked what she was looking to order &it was the same as what she tasted. ....so as u can see .....it didn't make sense to me...ijs
Acustomer: *sends pic* " I would like to see how much this cake would cost" me: How many servings? customer: the same size as in the pic me: :-/
how am I supposed to know what size a cake is by looking at a picture? unless the person who snaps the picture is holding a Ruler up next to it
customer: *sends pic* " I would like to see how much this cake would cost"
me: How many servings?
customer: the same size as in the pic
me: :-/
how am I supposed to know what size a cake is by looking at a picture? unless the person who snaps the picture is holding a Ruler up next to it
Practice! Is the cake in your pic a 6 and 8? If someone sent me that picture, and said they wanted that same size, I would say, "It looks to be a 6" and 8", which serves 36, is that what you had in mind?" If they hesitate, try to upsell, before they try to get fewer servings, "The next size up is a 9" bottom tier, for a total of 42 servings."
But yeah, it is irritating! They really ought to know how many people they need to serve! I mean, duh!
customer: *sends pic* " I would like to see how much this cake would cost"
me: How many servings?
customer: the same size as in the pic
me: :-/
how am I supposed to know what size a cake is by looking at a picture? unless the person who snaps the picture is holding a Ruler up next to it
Practice! Is the cake in your pic a 6 and 8? If someone sent me that picture, and said they wanted that same size, I would say, "It looks to be a 6" and 8", which serves 36, is that what you had in mind?" If they hesitate, try to upsell, before they try to get fewer servings, "The next size up is a 9" bottom tier, for a total of 42 servings."
But yeah, it is irritating! They really ought to know how many people they need to serve! I mean, duh!
GORGEOUS cake, BTW! I did the same-ish cake today, but all in white, with no dots on the top tier. I LOVE the dots, it really adds a lot.
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Original message sent by jason_kraft
I find it's helpful to turn things around and charge for a "to-go" tasting package you can put together quickly from frozen components. If you make a profit on every tasting, a tasting is just another order. Of course, once customers realize they won't be getting free cake the tasting suddenly becomes much less important.
JWinslow the nerve of some people. They are not even family. Nor are they friends. Hells Bells that's like me picking any baker out of the phone book and saying "Well I used to date you second cousins brother in law 20 years ago so I really think you owe it to me to make this cake and then drive across Australia to deliver it to me." Well that might be a tiny bit further but you get the drift.
LOL. Excellent! In my original post I stated I wouldn't drive 8 hrs to some place I don't want to be - I just got back from driving 7 hours (one way) from a party I really wanted to go to. Had a great time!
Yes, I guess they do grow in the forest, including on the trees.
BTW, mushrooms aren't individual organisms; they're the visible fruit of what is basically a big mold that grows underground or in the bark of a tree.
(And at times, I feel like I'm living the life of a mushroom: kept in the dark, and fed a lot of . . .)
Thanks for the education on mushrooms 
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Original message sent by JWinslow
LOL. Excellent! In my original post I stated I wouldn't drive 8 hrs to some place I don't want to be - I just got back from driving 7 hours (one way) from a party I really wanted to go to. Had a great time!
I'd rather spend 12 hours on a train than 8 hours on a bus, or 1 hour on an airplane. And I'd rather do any of these than spend 5 hours behind the wheel.
OK, this is a new one for me. Got a call from someone, wants a themed cake for a birthday party, 80 or so people. has a whole laundry list of stuff made out of sugar that she wants on a 3 tiered cake. Only wants to spend $150-200. I'm like, uh, do you even know who you called??? But that's not the kicker. The kicker is, she's like, "well, I was on your website and didn't see a cake like *this* so I though you'd do it so you can say you've done a cake like this before. It could bring you more business in the future when people see it and it would like, totally help your resume".
Wow. What an honor that she wants to help me with my resume!
In case you don't know me, I do couture cakes. Couture = stuff I've never done before and totally unique (at least to me, and I try not to do the same cake twice). So yeah, how about I do a free cake for anyone that picks a design I've never done before? Doesn't that sound like an awesome business model? It'll be like printing money, I tell ya! I'll be so rich and famous I'll be retired by 40!
Don't you steal my idea, Anna. I know, you're jealous you didn't think of it first.
These are VERY good, and funny too. Ha! And I was starting to think I was the only one getting these comments. What in the world are people thinking? LOL!
I guess you have to give them points for having the b*lls to even suggest something like that!
OK, this is a new one for me. Got a call from someone, wants a themed cake for a birthday party, 80 or so people. has a whole laundry list of stuff made out of sugar that she wants on a 3 tiered cake. Only wants to spend $150-200. I'm like, uh, do you even know who you called??? But that's not the kicker. The kicker is, she's like, "well, I was on your website and didn't see a cake like *this* so I though you'd do it so you can say you've done a cake like this before. It could bring you more business in the future when people see it and it would like, totally help your resume".
Wow. What an honor that she wants to help me with my resume!
In case you don't know me, I do couture cakes. Couture = stuff I've never done before and totally unique (at least to me, and I try not to do the same cake twice). So yeah, how about I do a free cake for anyone that picks a design I've never done before? Doesn't that sound like an awesome business model? It'll be like printing money, I tell ya! I'll be so rich and famous I'll be retired by 40!
Don't you steal my idea, Anna. I know, you're jealous you didn't think of it first.
LOL!! I actually did have the idea to offer a little discount to people who would pick a cake I loved, from my favorites list, rather than the white cake with white swiss dots and scrolls and the satin ribbon at the base... But I didn't ever push it, or actually even mention it, besides for on my personal Facebook page, but I don't friend clients, so no one really knew I would do that, except for a couple of my aunts that live 5000 miles away. So, I am still doing scrolls, and satin ribbon. 2 this week, to be specific. One of them is offset, with scrolls and ribbon, and the other is stacked, with scrolls and dot and ribbon. I am so excited...NOT!
There was one girl, several years ago who asked that cake, but didn't really want it, but was on a tight budget, and I asked her if I could design a cake for her, for the price of the dot cake, and she jumped on it. I have done 2 more of them, since them, for full price.
OK, this is a new one for me. Got a call from someone, wants a themed cake for a birthday party, 80 or so people. has a whole laundry list of stuff made out of sugar that she wants on a 3 tiered cake. Only wants to spend $150-200. I'm like, uh, do you even know who you called??? But that's not the kicker. The kicker is, she's like, "well, I was on your website and didn't see a cake like *this* so I though you'd do it so you can say you've done a cake like this before. It could bring you more business in the future when people see it and it would like, totally help your resume".
Wow. What an honor that she wants to help me with my resume!
In case you don't know me, I do couture cakes. Couture = stuff I've never done before and totally unique (at least to me, and I try not to do the same cake twice). So yeah, how about I do a free cake for anyone that picks a design I've never done before? Doesn't that sound like an awesome business model? It'll be like printing money, I tell ya! I'll be so rich and famous I'll be retired by 40!
Don't you steal my idea, Anna. I know, you're jealous you didn't think of it first.
so listen, my birthday is coming up, and i had this idea for a cake........
Bridezilla Movie is done! Let me know if you want me to edit anything...
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