Saturday afternoon about 1pm.
Customer phones: I would like to order a cake for tomorrow
Staff: I'm sorry we are closed tomorrow but will be here until 4.30 this afternoon.
Customer: I want to buy a cake that is less than 3 hours old, I like my cakes fresh.
Staff: We do have a range of cakes available for you to buy today which will be fine for tomorrow as long as you keep them refrigerated.
Customer: We'll what can you do for me?
Staff: Would you like me to tell you what's available or would you like to come in and choose something from the cabinet?
Customer: I don't want one that's already there, what can you bake fresh for this afternoon?
Staff: I'm sorry our baking staff have gone home for the day and won't be back until Monday because we are closed tomorrow, I can tell you what we have available for this afternoon.
Customer: So you can't help me then. Customer hangs up.
Staff: If you want a cake that is so damn fresh and less than 3 hours old BAKE IT YOURSELF.
The customers responses are verbatim what she said.