How's this one to help get this thread back on track - I recently moved my business (bought a factory bay after years of renting, with a huge beautiful, modern kitchen already set up in it YAY!). One of our regular customers came to pick up her grandson's christening cake on Saturday and complained about our new location. We are about 15 minutes away from where we were. When I talked to her about it, it turns out that she only lives 5 minutes away from our new location. Slightly puzzled I asked isn't it easier to only drive 5 mins not 20 to pick up cakes? No, it seems she likes the supermarket near our old shop and any time she had a cake to pick up would go to the supermarket and then pick up her cakes on the way home. Whaaaaat??????
Can I also add that the road from her house to our factory is a quiet back road with one set of traffic lights, whereas the road to our old location involved going through a major road skirting around a city with a heap of traffic lights, lots of traffic and general aggravation. Maybe I'm a little biased here because I have made that trip more times than I care to count in the last three weeks, before, during and after the move.