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things NOT to ask/say to a baker! - Page 146

post #2176 of 2803
Quote:
Originally Posted by dinobakes View Post
 

Hello!

 

This thread is amazing and hilarious...

 

I'm a baker and i'm located in Malaysia.

 

I get many funny questions, sometimes almost to the point where I just wanna give up and tell them to look for someone else.

 

The most recent one was a mother who want a cake for her 1 year old son. She wants it to be winnie the pooh theme.

Discussing cake woth someone who has no idea about cake can be very frustrating.

 

Client: I want this ( buttercream cake)

Me: Okay, so now you want to change is to buttercream?

Client: No. I want fondant?

Me: I showed her a picture of a fondant cake. Slowly explaining the layout and degisn of the cake.

Client: (Shows me another picture of the buttercream design cake.)

 

At this point i felt like i was talking to myself. So I decide to sketch a layout of the cake with colour according to the theme she wanted. She just wanted winnie the pooh on the cake.

 

Client: The pooh bear is so small...

Me: This is just a sketch for you to get an idea of the cake layout.

Client: Can you draw a bigger picture? (like the actual size)

 

Finally after many days of discussion thru mobile,

She asked me...

 

Client: just wanted to check with you...is the candle 3D or 2D?

 

I was so stunned not knowing to laugh or to cry.


Holy cow...when you put your info in the internet, you come in contact with people you otherwise would probably lived without running into...

post #2177 of 2803

Just got this --copying and pasting. I already replied, but curious what others would say.

 

Hello, I would like a cake serving about 20-24 kids, 2 smash cakes and 24 small cookies individually wrapped for each kid. My budget is $200. Please let me know if you can do this and what your price is per item and as a package deal.

 

She sent a picture of the cake she wanted... the whole thing would have been about $350-370, but what got me was the package deal comment. And the way she said it as if it were a foregone conclusion.  She clearly mistook me for someone who wanted her business at all.

post #2178 of 2803
Quote:
Originally Posted by howsweet View Post
 

Just got this --copying and pasting. I already replied, but curious what others would say.

 

Hello, I would like a cake serving about 20-24 kids, 2 smash cakes and 24 small cookies individually wrapped for each kid. My budget is $200. Please let me know if you can do this and what your price is per item and as a package deal.

 

She sent a picture of the cake she wanted... the whole thing would have been about $350-370, but what got me was the package deal comment. And the way she said it as if it were a foregone conclusion.  She clearly mistook me for someone who wanted her business at all.

 

I don't think she was that out of line? I think the whole point of her email was to see if that was within her budget...she really may not know. You may still want her business if she is willing to work with you! I really had no idea what cakes cost before I got into this hobby. Also, not to completely defend her but it is a trend to have package deals that include smash cakes nowadays! I think you shouldn't lose a potential customer over her not understanding unless she has been repeatedly difficult. Anyway...just my observation...I may be wrong! :-)

post #2179 of 2803
Quote:
Originally Posted by JuliaCEC View Post
 

Hey! I'm new to this site and this is the first thread I partially read through, I run a "cake problems" Tumblr with a couple of other decorators where we post stories like these and people submit their own. Here's the link-

www.cakeproblems.tumblr.com

Hilarious, can I add "It's 11.18pm and have to be up at 5.30am and really should go to bed but sucked into checking out what's going on on CC, just one more thread, just one more thread - go to bed you fool and stop reading about cake"

post #2180 of 2803
Quote:
Originally Posted by FioreCakes View Post
 

 

I don't think she was that out of line... she really may not know.... I really had no idea what cakes cost before I got into this hobby. Also, not to completely defend her but it is a trend to have package deals that include smash cakes nowadays! I think you shouldn't lose a potential customer over her not understanding unless she has been repeatedly difficult. Anyway...just my observation...I may be wrong! :-)

 

Greetings FioreCakes, I agree with you that most people don't know. Initially, they need to be educated and treated with respect. This thread, however, is more of a bashfest amongst those in the know, an Insiders Club. Hopefully the snickers and jokes on this thread are not used to make a potential customer feel bad.

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VISIT US at BAKINGFIX

 

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post #2181 of 2803
Quote:
Originally Posted by FioreCakes View Post
 

 

I don't think she was that out of line? I think the whole point of her email was to see if that was within her budget...she really may not know. You may still want her business if she is willing to work with you! I really had no idea what cakes cost before I got into this hobby. Also, not to completely defend her but it is a trend to have package deals that include smash cakes nowadays! I think you shouldn't lose a potential customer over her not understanding unless she has been repeatedly difficult. Anyway...just my observation...I may be wrong! :-)

 

 

Quote:
Originally Posted by MimiFix View Post
 

 

Greetings FioreCakes, I agree with you that most people don't know. Initially, they need to be educated and treated with respect. This thread, however, is more of a bashfest amongst those in the know, an Insiders Club. Hopefully the snickers and jokes on this thread are not used to make a potential customer feel bad.


If she reads this and her feelings are hurt, she is welcome to explain that she really wasn't sending out a wide net of emails to lots of bakers in order to find the one who would work for less than minimum wage. Sure, there are plenty of people who don't know about pricing. I deal with them all day long. But if you don't know, then don't tell me what the price is going to be.

 

People willing to pay a fair price don't throw a price out there with exact details of what the order is to be. They may tell you what they have to work with and ask what they can get for that, not I want x, y and z and can you do for $200?

 

She was out to find someone to do all this for $200 - and probably already has. And that's to the heart of why her email annoyed me.


Edited by howsweet - 11/5/13 at 6:36am
post #2182 of 2803

Yes, and we can thank to la Esperanza and those cheap ingredients they use. It´s so offensive when they want a discount.

post #2183 of 2803
Quote:
Originally Posted by howsweet View Post
She was out to find someone to do all this for $200 - and probably already has. And that's to the heart of why her email annoyed me.

Hmm. I normally research my vacations in great detail, well in advance, and by the time I start booking it, I typically know what kind of prices I can get online. And because my Amtrak Guest Rewards number never seem to stay attached to rail reservations I don't book myself (and because I probably understand rail booking better than a lot of travel agents do), I do all my own rail booking, even if I'm handing everything else over to a travel agent (and a good travel agent should have no problem with that). At any rate, before my travel agent retired, I would frequently, out of courtesy, let her know what kind of prices and routings I was getting on air, and then ask her if she could do better. Sometimes she could; sometimes she couldn't, but she never, to my knowledge, took offense.

 

Of course, we had an established relationship; I wasn't just walking in off the street. And that relationship was based on complete honesty and trust: on one occasion, she booked me into a really bad, and really overpriced, hotel (if you ever have to choose between the "W" Hotel, and another establishment known by a one-letter name, then you're better off staying at the "Y"), but she'd been completely honest with me up front, and told me very explicitly that she knew absolutely nothing about that particular city's hotels, and was taking a shot in the dark, and so while I told her just how bad the hotel was, I didn't blame her.

 

And more recently, when I went shopping for a little engraved brass plate to attach to a chair (designating it the "Luis Garcia Memorial Linotype Chair"), I made it clear every place I went, that I would not be placing the order until I'd at least solicited bids at all the engraving shops I'd found.

 

There's no reason to take offense because a customer is shopping around, and seeking the best value for the least money.

James H. H. Lampert
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Web site: http://www.hbquik.com/jamesl

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James H. H. Lampert
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Web site: http://www.hbquik.com/jamesl

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post #2184 of 2803
Quote:
Originally Posted by hbquikcomjamesl View Post
 

Hmm. I normally research my vacations in great detail, well in advance, and by the time I start booking it, I typically know what kind of prices I can get online. And because my Amtrak Guest Rewards number never seem to stay attached to rail reservations I don't book myself (and because I probably understand rail booking better than a lot of travel agents do), I do all my own rail booking, even if I'm handing everything else over to a travel agent (and a good travel agent should have no problem with that). At any rate, before my travel agent retired, I would frequently, out of courtesy, let her know what kind of prices and routings I was getting on air, and then ask her if she could do better. Sometimes she could; sometimes she couldn't, but she never, to my knowledge, took offense.

 

Of course, we had an established relationship; I wasn't just walking in off the street. And that relationship was based on complete honesty and trust: on one occasion, she booked me into a really bad, and really overpriced, hotel (if you ever have to choose between the "W" Hotel, and another establishment known by a one-letter name, then you're better off staying at the "Y"), but she'd been completely honest with me up front, and told me very explicitly that she knew absolutely nothing about that particular city's hotels, and was taking a shot in the dark, and so while I told her just how bad the hotel was, I didn't blame her.

 

And more recently, when I went shopping for a little engraved brass plate to attach to a chair (designating it the "Luis Garcia Memorial Linotype Chair"), I made it clear every place I went, that I would not be placing the order until I'd at least solicited bids at all the engraving shops I'd found.

 

There's no reason to take offense because a customer is shopping around, and seeking the best value for the least money.

There's a big picture here to been seen. She wanted the order close to half price. Unlike Amtrak, I don't compete on a level playing field for customers. That, I would welcome. But instead I compete against people who drastically undercharge.  So while I completely agree that you can't blame the customers, I wholeheartedly blame cakers who create unfair competition.

 

I assume you must have not read ll the way to where I said: She was out to find someone to do all this for $200 - and probably already has. And that's to the heart of why her email annoyed me.

post #2185 of 2803
Quote:
Originally Posted by howsweet View Post
I assume you must have not read ll the way to where I said: She was out to find someone to do all this for $200 - and probably already has. And that's to the heart of why her email annoyed me.

You assume incorrectly: I was responding DIRECTLY to that paragraph. And I stand by that response. You were perfectly free to decline her business, but taking offense at her because she contacted you with a both a detailed proposal and a price-point, probably after securing at least one other bid, does nobody any good, least of all yourself.

James H. H. Lampert
Professional Dilettante

Web site: http://www.hbquik.com/jamesl

Flickr "baked goods" set http://flic.kr/s/aHsjvZvdTh

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James H. H. Lampert
Professional Dilettante

Web site: http://www.hbquik.com/jamesl

Flickr "baked goods" set http://flic.kr/s/aHsjvZvdTh

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post #2186 of 2803
Quote:
Originally Posted by howsweet View Post

Just got this --copying and pasting. I already replied, but curious what others would say.

Hello, I would like a cake serving about 20-24 kids, 2 smash cakes and 24 small cookies individually wrapped for each kid. My budget is $200. Please let me know if you can do this and what your price is per item and as a package deal.

She sent a picture of the cake she wanted... the whole thing would have been about $350-370, but what got me was the package deal comment.And the way she said it as if it were a foregone conclusion.  She clearly mistook me for someone who wanted her business at all.

I would have interpreted her email as, "how much is all that together? And How much are the individual items so if it's more than $200, I can decide what to eliminate to stay within my budget."
post #2187 of 2803

I did not mean to mess up this thread again. I thought people would see what I saw in the email and commiserate.

 

Quote:

Originally Posted by hbquikcomjamesl View Post
 

You assume incorrectly: I was responding DIRECTLY to that paragraph. And I stand by that response. You were perfectly free to decline her business, but taking offense at her because she contacted you with a both a detailed proposal and a price-point, probably after securing at least one other bid, does nobody any good, least of all yourself.

Her email annoyed me because I knew she would find someone to do her order for close to half what she should pay for it. The offense I took was less at her and more at people who undercharge. If there weren't plenty of folks who would do her cake on the cheap, my reaction would be different.

Quote:
Originally Posted by Sassyzan View Post


I would have interpreted her email as, "how much is all that together? And How much are the individual items so if it's more than $200, I can decide what to eliminate to stay within my budget."

You may be right- not everyone is able to communicate effectively over email. However, I've answered thousands of emails and after a while, you get a clear sense of where things are going to go from surprisingly little information. In case anyone wondered, I was booked for her date and let her know rather politely that for short notice orders, she might want to try a larger operation that's better set up to add orders in at the last minute. And I chose a bakery I knew would give her an appropriate price.

post #2188 of 2803
Quote:
Originally Posted by howsweet View Post
I was booked for her date and let her know rather politely that for short notice orders, she might want to try a larger operation that's better set up to add orders in at the last minute. And I chose a bakery I knew would give her an appropriate price.

 

High five!  Or fist bump, as is common these days! :)

 

Liz

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Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

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post #2189 of 2803
Quote:
Originally Posted by howsweet View Post
 

There's a big picture here to been seen. She wanted the order close to half price. Unlike Amtrak, I don't compete on a level playing field for customers. That, I would welcome. But instead I compete against people who drastically undercharge.  So while I completely agree that you can't blame the customers, I wholeheartedly blame cakers who create unfair competition.

 

I assume you must have not read ll the way to where I said: She was out to find someone to do all this for $200 - and probably already has. And that's to the heart of why her email annoyed me.


Exactly! Too many people want something (big) for nothing. That's why they are satisfied to get a cake from Walmart, Sam's, Costco, etc. Amtrak has one price at the time you order. They don't dicker with their pricing, and don't change it unless running a specific special. It's like comparing soup and nuts! Most of these people just watch the TV shows, and don't have a clue about what it really takes to make that "3 tier with"....blah blah blah figures/flowers/whatever "that I need this weekend". They just want something cheap!  I am considering offering a "this is how we do it" class locally. If I am going to be an educator for every person wanting something for nothing, then I think I should be paid to be! Sorry if this offends anyone, but after all the years of telling people how it's done, I am simply tired of spending "caking" time doing education, just to have them tell me that they can't afford the price. Sounds negative?!?! Hell yes, but generally I am a very easy going person. However, I am now in my mid-60s, and don't have the stamina I used to (especially after my bout with cancer). So, yes, I am getting just a bit more testy in my dealing with people. I don't argue with my favorite sweater shop on how to get a reduced price...and they didn't have to tell me how the wool was made! Just say'n......... :(

post #2190 of 2803

Why is it that my offhand reference to booking my own Amtrak (and if you think the playing field they compete on is even remotely level, you haven't been paying attention to what they're up against, or from whom), in the description of my relationship with my (now retired) travel agent, somehow morphed into a comparison of cakes to rail fares?

James H. H. Lampert
Professional Dilettante

Web site: http://www.hbquik.com/jamesl

Flickr "baked goods" set http://flic.kr/s/aHsjvZvdTh

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James H. H. Lampert
Professional Dilettante

Web site: http://www.hbquik.com/jamesl

Flickr "baked goods" set http://flic.kr/s/aHsjvZvdTh

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