Quote:
Originally Posted by
-K8memphis 
I see what Jason says and your business Jason had to do entirely with the medical integrity of the ingredients. Fair enough.
To clarify, the requests for less sweet icing had nothing to do with allergies or medical intolerances, they were simply personal preferences. We were able to put together a less sweet BC recipe pretty easily, so we offered it as an alternative to those customers. Being flexible and catering to preferences like this (when it makes financial sense to do so) is one easy way to get another competitive advantage.
Of course it's not mandatory to do so, if you can't or don't want to offer alternative products that meet the customer's preferences I don't think that's arrogant, as long as you are polite and respectful when informing the customer. Depending on how important those preferences are and what else you bring to the table they may book with you anyway.
Another relatively common request was for no artificial colors or food dyes (again a preference and not an allergy). The majority of customers who made this request abandoned this preference after we explained that their design would be severely limited or they would have to pay a significant premium for natural food coloring.
QUAIN of Simple Syrupy MOISTNESS.... yeah. I'm going to squirt SAIMPLE SUURRP Awwl over JAYYSON
