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Kenwood Major Mixer Problems

post #1 of 15
Thread Starter 

Hi, I'm just wondering if anyone else with a Kenwood Major mixer has experienced the problems I'm having and knows a solution to it?

 

My mixer is 10yrs old and up until recently not been that heavily used.  My problem is that now when I turn it on to mix, the speed will vary erratically with no obvious reason - this happens when I'm mixing very runny or thicker substances - sometimes up to top speed, then back down to low, etc.  It has got a lot worse recently and I'm concerned that it will die when I most need it!

 

Does anyone know if there's a specific part that needs replaced, or if I should just get a new mixer?  They are very expensive and I'm just a hobby baker, but I find it so useful!

 

Thanks for any help.

post #2 of 15

Do you smell any kind of burning smell when you use it?  I am sure someone here will be able to answer you on that. I hope that your mixer does not die on you!!! Maybe someone will get you a new one for Christmas.

 

 While on the subject of mixers there is one question I wanted to ask people on this forum.  How many watts for a stand mixer do we need for it to mix frosting with? Anyone know?  I bought my mixer from Craigslist. It was sort of old but the woman who owned it never used it. It is a sunbeam and works perfectly. Mine is 350 watts. So far, so good.  I just hope I don't have any problems with it in the near future like you are having with yours!!!  If mine ever breaks what brand of mixer do any of you recommend?

post #3 of 15
Thread Starter 

No, there's no smell of burning. 

 

I'm in the UK, so maybe that's why you've not heard of the brand?  The model I've got costs around £350, so I doubt anyone loves me that much to give it to me for Christmas!  We only have this one as it was a wedding present.
 

post #4 of 15

Found with google:

 

http://www.kenwoodworld.com/uk/

 

click on customer support, there are FAQ links for the various appliances.

 

I would email them and ask this specific question.  This may be an issue with a voltage regulator or other electronic component.

post #5 of 15

Wow, after going to the site, it looks like a very nice mixer!!! I hope you get your mixer fixed. Maybe it will be something simple to fix!!! Keeping my fingers crossed for you!!/Mary
 

post #6 of 15
Thread Starter 

Thank you - I had done a quick google search for the particular problem but didn't come up with anything helpful.  I hadn't thought the manufacturer would be willing to help after all this time, but I've sent off an enquiry so we shall see!
 

post #7 of 15

Their FAQ specifically says that the speed will adjust for heavy or thin batters. So maybe that component has stopped working properly.  I would continue to use this mixer for cake batters and icings without fear...but no more mixing bread if you did so in the past.

post #8 of 15
Quote:
Originally Posted by remnant3333 View Post

How many watts for a stand mixer do we need for it to mix frosting with? Anyone know?  I bought my mixer from Craigslist. It was sort of old but the woman who owned it never used it. It is a sunbeam and works perfectly. Mine is 350 watts. So far, so good.  I just hope I don't have any problems with it in the near future like you are having with yours!!!  If mine ever breaks what brand of mixer do any of you recommend?

You will get 10+ years of use if you don't overload this mixer. No more than 1 pound of butter/shortening per batch of icing.  Might be tedious but the price was probably right.

post #9 of 15

Thanks BakingIrene for the information.  I paid $30.00 for this Sunbeam stand mixer so I hope I get 10 years use out of it. I will remember what you said about only putting one pound of butter/shortening in it at a time. It looked as if it had never been used and the woman did state she used it once in all the years she owned it. 

 

Which mixer brand and wattage do you think is the best mixer out there on the market just in case mine ever does break in the future?  I know they make the same mixers but in different watts. 

 

LizzieAylett, I am hoping that the company will be able to help you out with your mixer!!! Keep us updated as to what they say.

post #10 of 15
Quote:
Originally Posted by remnant3333 View Post

Thanks BakingIrene for the information.  I paid $30.00 for this Sunbeam stand mixer so I hope I get 10 years use out of it. I will remember what you said about only putting one pound of butter/shortening in it at a time. It looked as if it had never been used and the woman did state she used it once in all the years she owned it. 

 

Which mixer brand and wattage do you think is the best mixer out there on the market just in case mine ever does break in the future?  I know they make the same mixers but in different watts. 

 

LizzieAylett, I am hoping that the company will be able to help you out with your mixer!!! Keep us updated as to what they say.

More watts means more power and heavier duty parts.

 

You can get at least 8 years out of this Sunbeam if you stick to mixing cake mixes, regular creamed butter-sugar-eggs, and icing.  Your cakes will be moist when you fold the flour by hand in rather than using the mixer.

 

So in the meantime you should start saving--something like your spare change--for a new mixer.  You have to shop around for good prices on top brands.  Once or twice a year they have some really good promo like free accessories or a mail-in refund or something similar. It might take 6 months to find the best deal available. I would carefully read Consumers Reports for mixers.

 

I was given a KitchenAid and wasn't crazy about it.  I bought a Braun all-in-one that had a great mixer and a 600 watt motor.  I bought a second Braun because the first one was so good (and both Brauns had a food processor as well as blender and mixer). Other than that I have used Hobart brand commercial mixers (great).

post #11 of 15

Thanks for the information.  The next one I get I will try to find a 600 watt mixer.  I will definitely read consumer guides and try to see which mixer is rated the best!!

Lizzie, I am still crossing my fingers for you. Let us know what happens

post #12 of 15
Thread Starter 

Sorry for the delay in getting back with an update. 

 

I emailed the company for advice but all they said was to take it to the nearest certified repair centre.  However, in order to report my problem, I needed the model number, which is inside the base.  To get this number I had to turn the mixewr upside down.  Well, whatever was wrong seems to have been fixed by this gymnastics, as I haven't experienced any problems since!  I still don't know what caused the problem, but know I know what to try next time :-)
 

post #13 of 15

LOL @ the problem being fixed.  But just wanted to let you know I sent a 40 year old Kenwood Chef to this company to be restored and 'pimped' (it's now PINK and glittery! - see: http://www.patacake-parties.com/page9/page9.html ...  I didn't actually have any problems with it, but they serviced it and it is fantastic)

 

http://www.kenwoodchefrestore.co.uk/

 

The service was brilliant and I would highly recommend them.

 

Suzanne x
 

Inside this fat body, there's a thin woman screaming to get out...... but I can usually shut her up with chocolate!
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Inside this fat body, there's a thin woman screaming to get out...... but I can usually shut her up with chocolate!
Reply
post #14 of 15
Quote:
Originally Posted by Relznik View Post

LOL @ the problem being fixed.  But just wanted to let you know I sent a 40 year old Kenwood Chef to this company to be restored and 'pimped' (it's now PINK and glittery! - see: http://www.patacake-parties.com/page9/page9.html ...  I didn't actually have any problems with it, but they serviced it and it is fantastic)

 

http://www.kenwoodchefrestore.co.uk/

 

The service was brilliant and I would highly recommend them.

 

Suzanne x
 

Gorgeous! I can't see the glitter, but i bet that is pretty in person! 

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
post #15 of 15
Quote:
Originally Posted by Relznik View Post

LOL @ the problem being fixed.  But just wanted to let you know I sent a 40 year old Kenwood Chef to this company to be restored and 'pimped' (it's now PINK and glittery! - see: http://www.patacake-parties.com/page9/page9.html ...  I didn't actually have any problems with it, but they serviced it and it is fantastic)

 

http://www.kenwoodchefrestore.co.uk/

 

The service was brilliant and I would highly recommend them.

 

Suzanne x
 

LOL. How cute!

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