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How to tell a bride she's too difficult to work with - Page 2

post #16 of 38

 You have already given her service over and above in my opinion. Of course 5 weeks is plenty of time for a Wedding cake order to come together. I don't know your situation but if I have a call like that the first thing I say is something like "WOW, that's short notice, BUT... I think there is Still time to Help you". A sort of 'we gotta get this show on the road' vibe. Changes the dynamic and you keep better control of your resources ,time, costs, etc.   Ninety-nine percent of the time the Brides attitude turns into "Thank you so much for helping me" Any thing over and above on your part then is seen as extraordinary kindness. Sounds pretty fake but give yourself a half dozen brides like this in a year... Stressful! 

post #17 of 38

It sounds like you've got a potential bridezilla on your hands.  When it comes to brides that want to be all crazy about an exact color, I tell them that I don't have access to the Home Depot paint matching computer will I will the get her color as close as I possibly can.  I also make them provide me with a sample of the color - NOT a picture for me to print out.

 

When I get a customer that's being very high strung I have a little speech I give them where I tell them I have done over (insert your own number) wedding cakes and I know how important they are.  Then I tell I know this is her first wedding and I know she wants it to be perfect - that's why she hired a professional!

 

BTW, if your contract doesn't include an escape clause for yourself, add it in now so it will be ready for the next bridezilla that comes along.  And please add a "No changes whatsoever X days from wedding" clause so that you're being held hostage to completely redesign a cake 30 days out!
 

post #18 of 38
Thread Starter 

Thank you guys my contract has a no changes clause but I definitely need to come up with an "escape" clause. Lol she's my first bridezilla....and I cross my heart she won't be the last one I ever encounter but she will be the last one that gets me in a tight spot.

post #19 of 38
Oh my...good luck with this! I'd never do a full dummy of a cake, even though I'm a home based business too...very time consuming and never for free!

Keep us updated on how this goes....
post #20 of 38
Thread Starter 

Oh no it wasn't the full cake it is just the most complicated tier. I wasn't that crazy although she is now asking about the others and how will they look? I'm going to do this one matching what she wants to the best of my ability and if she's still on the fence....I'm out.

post #21 of 38

Sorry, but enough is enough.  I would not be making ANY more mock -ups for her.  I know of no one who does this without charging extra for it.  You need to take control of this situation.

Tell her that you have already gone over and above what decorators normally do and at this point can provide a sketch of what she wants.  If she has any doubts then you will be happy to refund her money and let her find a baker she is more comfortable with.  She is taking advantage of you.  And you are letting her.
 

Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #22 of 38

Darlin', you have got to take control of this situation now.

 

It will only get worse - why should you be so concerned about her 'nerves' that you allow her to dictate how you run your business?

 

Sounds like evry other place in town has cut her loose, and you should probably do the same or you will be miserable - considering that she now has control of the situation AND you are bending over backwards AND doing double duty as her doormat.

post #23 of 38

Your escape clause "hey babe you owe me at least minimum wage for the work done already".

 

The next time ANYBODY asks you for a mockup, you quote them a price for a mockup and make it very clear that you do not make it without payment.

 

And then you quote them a separate price for the actual cake.

 

WHY ON EARTH should you be expected to work for FREE???

post #24 of 38

Oh, hell no...I'm a home baker and I've had someone ask for a mockup before, but the answer was no. You don't need to prove anything to anybody. You need to put your foot down now and tell her that you won't be doing any more mockups. I'd probably say "I'm sorry, but I don't think that you feel like I can do the cake to suit you. I think you'd be happier going to someone else who will be able to make what you want exactly the way that you want it, but I don't think that person is me." Send her deposit back, it's a small price to pay to avoid being on the receiveing end of her inevitable complaints when the cake that you do is half a shade away from the color of her flowers.

post #25 of 38

Stop selling yourself short.  Your work is great and you're blowing all your profit in materials on the dummy cakes.  I would call and tell her that you added up your costs on the mock-ups and you can't do a second one.  She has paid you a deposit and, unless she wants to lose it, she should settle on a cake plan so you can get what you need to complete the cake before it's too late.  And, tell her you have many other customers who have already set their cakes for that weekend so you can't do the more labor intensive cake.  You booked it and took the deposit on the cake you thought she wanted.  If she changes her mind, it's her fault if you can't accommodate her.
 

post #26 of 38

You cake decorators have it rough when you have customers such as this bride to be!!! WOW!!!  This bride really expects too much!!! I have never heard of a baker doing mock ups twice or even once for that matter. I agree with the others that you should be getting paid  extra for having to go the extra mile!!! Sounds like you are going an extra 10 miles for this bride!!! Good luck/Mary

 Years ago before I got into cake decorating as a hobby, I bought a cake for my mom and Dad's 50th anniversary from a home baker. I never once wanted to see in advance anything she was doing. I figured she is the expert, not me so I just waited till she had the cake ready. She did a beautiful job and everyone was happy with the cake. 

post #27 of 38
Thread Starter 

Thank you guys for advice. I've definitely learned my lesson. After the three conversations I've had with her I'm pretty sure she will find something wrong with the next one and I'll be sending her somewhere else. Never again.....

post #28 of 38
Sounds like This bridezilla is getting whatever she wants from u . I would not do Another mock up just call her whe the colors come in so she can viEw them
post #29 of 38

She is CRAZY!!

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #30 of 38

For the future, you might want to add something to your contract like "no changes after 4 weeks before the delivery date" or whatever you decide is your limit. Some people will try to change things up to the day before delivery!

There. Their. They're not the same.

I hope I die before "your" becomes the official contraction of "you are."

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There. Their. They're not the same.

I hope I die before "your" becomes the official contraction of "you are."

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