I haven't been doing cakes for very long, but today I received my first complaint and I feel absolutely horrible! The order was for a small two tiered cake and 48 cupcakes. The cakes felt fine when shaping/frosting them, but the woman texted me saying that all of the cupcakes were burned on the bottom and dry. Both recipes that I used are normally very moist, and I've never, ever burned a cake or cupcakes, even when I was in my high school culinary program just learning. They felt fine when I was holding them to frost them, and the only thing I can think that would have affected them was the liners I used. They were somewhat thin paper liners, white with a black damask design from Wilton. I'm not sure if that could make a difference, maybe them being so thin and the batter being closer to the hot pan or something... Has anyone else ever had this happen to them?! I baked mini cupcakes with the same vanilla recipe yesterday and cupcakes for Thanksgiving two days before that and they came out perfectly so I don't think that my oven is the issue.
PS - Finding the "cake disasters" forum has already been a comfort and helped me realize that there are going to be flukes when making cakes/gradually starting a business, thank you everyone else who has posted past mistakes that we can all learn from!