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Anyone having trouble with checkout security at GlobalSugarArt? - Page 6  

post #76 of 104

When a fire is burning for 4 or more months, and you know it but don't do anything to stop it for 4 months, The structure is gone, you can't save it. Same with Alan he should of sent an e mail out, as soon as the company he uses had a hacker, it would of been better to tell people than to assume your company was safe. Alen was more worried about loosing business than saving yours. All it would of taken was an e mail to his customers asking them to please phone or fax there orders in, and I am sure people would of done that. But no, he compromised our saftey for his own benifit. That is unexceptiable. There are other companies out there, Give the other companies a chance, GSA got to big to care about the  smaller business. 

Thank You and have a sweet day, Jane at Singleton's Kitchen,
Thank You and have a sweet day, Jane at Singleton's Kitchen,
post #77 of 104

Yes the statemen below that Alan made is true, but the bank notify you or stop any transaction on your card.

Alan  the problem is not that we got our numbers stolen, the problem is YOU did not notifiy your customers

 

Once again, I apologies for this terrible inconvenience.  Even large world-wide banks get hacked.  We are all very vulnerable in this age of computer theft.  Please do remember that we can securely process your order if you call in your credit card number or use PayPal until the site is secure within the next two days.

 

Thank You and have a sweet day, Jane at Singleton's Kitchen,
Thank You and have a sweet day, Jane at Singleton's Kitchen,
post #78 of 104

My cc was also hacked  this past summer too and I was so shocked! My cc of course notified me but by them there had been 7 fraudulent charges made on my account! I had to close it & reopen another one.

Now I know where it all came from too!!

I'm too blessed to be stressed!!
I'm too blessed to be stressed!!
post #79 of 104
Placed two orders with global sugar art and the next week someone used my card to order diet pills. Thank you for this post we could not figure out how this happened. Now i know.
It takes lots of practice and a love of cake decorating .
  
It takes lots of practice and a love of cake decorating .
  
post #80 of 104
My debit card was compromised 2 weeks ago, I canceled it and the new card was compromised yesterday. The only purchase I had made with the new card was to Global Sugar Art last week. They have either been hacked or it's internal - either way they have lost my business.
post #81 of 104

My card was also stolen recently and used for a computer software purchase. I was notified by the bank, which then issued me a new card within the past week and a half.  I placed an order from GSA just after I got the new card, not knowing about this thread, and when I went to check out, I got an error message on my browser (Chrome) saying the certificate for GSA was suspicious and I should not proceed as there was a risk someone was trying to steal my data.  I ended up placing an order by phone for that reason. I really wish they had let consumers know about this breach.  That's irresponsible to continue to take web orders under those circumstances.  I'm not sure other browsers would have picked up the certificate issue, and I'm glad mine did.  I just hope my new card isn't stolen too. 

post #82 of 104

Placed an order with GSA 11/26 and what do you know....credit card compromised as of yesterday.  This is deja vu and I'm sick of it! 

post #83 of 104

I AM DISGUSTED AT THIS POINT!! WHY ARE WE STILL ALLOWED TO MAKE PURCHASES ONLINE???? I have now been hacked twice?!

post #84 of 104

You need to make them LISTEN by....... NOT purchasing from them

Sorry-  but when people continue to trust them and gve them 'chance after chance' - and STILL the problem persists...... I'm thinking their team of 'IT whizz kids' that are supposed to be correcting the problem/issue  are on a permanent teabreak.....   and to be honest - it really ISN"T impacting on their business - because people continue to purchase.  Compromised cards don't really cause them any grief - they don't have to spend time replacing them - they don't have to go through all the drama with the bank when charges appear on their account.   LUCKY most banks these days are aware of this and make it as painless as possible but sheesh.....  IF everybody that had been stung by GSA was able to poke Alan with a stick - he'd be looking pretty damn black & blue by now

 

The ONLY thing they will listen to is when THEIR bank account is EMPTY!!

A sense of humour is a wonderful thing  - without laughter, the world is a SUPER boring place

PS..... only smart people can read truly WITTY comments and chuckle instead of getting all miffed

Hero of all time - GODOT

 

 

www.facebook.com/applegum

Th...

Misc 3D Cakes
(1 photos)
  

A sense of humour is a wonderful thing  - without laughter, the world is a SUPER boring place

PS..... only smart people can read truly WITTY comments and chuckle instead of getting all miffed

Hero of all time - GODOT

 

 

www.facebook.com/applegum

Th...

Misc 3D Cakes
(1 photos)
  
post #85 of 104

Had I known of this issue I would not have purchased from them! And trust me I will no longer purchase from them!

post #86 of 104

I have to add my name to the list of victims of cc (debit card) fraud after ordering from GSA. After 8 weeks I have finally found the common thread of my NUMEROUS card hackings. Each time I changed my card, and a few days later...fraudulent charges would appear on my account. I agree with everyone else GSA should have let their customers know that there had been a security breach when it happened and not waited for us to painfully discover that it was their website. After contacting them, they assured me that ordering over the phone or through paypal was a secure way to buy from them, but honestly I AM NOT convinced that it is. If they have yet to stop the problem, then they obviously don't know where it is coming from, whether it be internal or outside. I wish I had found this thread 2 months ago..It sure would have saved me A LOT of time, money and hassle. I will be letting my customers know to not order from them as well.

post #87 of 104

if you read through this thread, someone said they ordered by phone and still got hacked!!! just a heads up!

post #88 of 104
The attack involved the servers used to process credit card payments, so anyone who gave their credit card number to GSA over the phone before last week was compromised. The owner of GSA has stated that they are no longer using those servers to process credit card payments so phone orders should be safe.

Of course, the GSA site does not mention any of this, so it's difficult to say how secure they are. It's an egregious breach of trust to not include this information on the site, or at the very least contact customers who are at risk.

It's especially ironic that the GSA FAQ page says this:

Q:Is my credit card secure on your website?

A: ABSOLUTELY! We use secure encryption to ensure your credit card and personal information are secure. Most people don't realize that sending a credit card number on a secure web site is safer than giving it over the telephone. Telephone conversations are much easier to tap into, especially portable and cell phones. You can always choose "Phone Ordering" or "Fax Ordering" for your payment type. Simply submit your order online and call or fax us with your credit card details.
post #89 of 104

To all GSA customers,

 

In an additional effort to assure our patrons that we are doing everything in our power to secure your personal information we have moved all of our processing to PAYPAL including credit cards for both domestic and international orders. If you choose to use a credit card to make a purchase from our website you will be prompted to give your credentials through the PAYPAL credit card server which is 100% secured by PAYPAL.  You do not need a PayPal account to use your credit card.  We will remain on the PAYPAL server until such time that we have completely rebuilt a new administrative website that is positively secure.  Over the past two months, we have been promised by three different firms that our site is secure only to find out that hackers are still able to get in.

 

I am deeply saddened by all the issues caused to any of our patrons as I realize that our community relies on our business in so many ways and I have personally spent the last 10 years working hard to earn your trust. I know many of my customers personally as I have met you at various events around the world. We have worked tirelessly to create an environment, which we feel offers the very best in both customer service and available product to make your experience with us as pleasurable as possible and want our patrons to know I have always had their best interest at heart.

 

Although we have been assured by various security firms that our servers were secured over the last few months, I want to make an additional point that we will no longer be processing any orders on or through Global Sugar Art servers at this time in the name of their security. In an effort to understand how we can best work with our customers going forward and help repair any damage we have caused, please feel free to email me at alan@globalsugarart.com or my associate Daniel Pfeffer at daniel@globalsugarart.com and one of us will schedule a time to speak with any customer personally, at their convenience, that was effected by this recent unfortunate situation.

post #90 of 104
Thread Starter 

I first contacted Alan privately because I was ready to let my credit card know about what I thought was happening.  He reassured me and this thread that the problem was being addressed and was eventually fixed.  I was happy to give them the benefit of the doubt.  

 

It is clear to me that the problem hasn't been fully resolved.

 

I received a call from my credit card last night regarding an affidavit I had faxed them (regarding the fraudulent charges) and in it they asked if I had any idea how the fraud happened. I had not filled that out, because I wasn't completely sure at the time but now I am convinced that so many people cannot be wrong.  So I told them about my concerns with GSA and the fraud department took the information and told me they will investigate.  I am certain they will, because just this credit card alone has had to be replaced several times.

 

At this point, perhaps everyone should do that contact the fraud department of their credit card. Nothing will permanently change at GSA until they lose the ability to use credit cards as payment option.

 

Peace.


Edited by vcheddar - 12/4/12 at 9:27am
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