Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › Not Hearing back from clients??
New Posts  All Forums:Forum Nav:

Not Hearing back from clients??

post #1 of 4
Thread Starter 

It makes me wonder if they were happy with the cake. I never get any complaints on the cake but I hardly ever get any responses back if they loved it or not. I don't want to write them and ask, i feel like if they did love it they would've told me. When i post a picture of the cake i made for them on my webpage , they do like the picture but don't comment. Maybe im over thinking it, but it makes me worry. Does this happen to anyone else?

SimplyDelicious.

Add a little sweet to your day!

Reply

SimplyDelicious.

Add a little sweet to your day!

Reply
post #2 of 4

Yep, it's rare for me to hear any comments, yet alone for someone to post them. It used to scare me and bum me out. So I do check up on regular clients for feed back and I do ask new people where or how they got my name.

 

So far it seems that the times I get private messages are when the person is genuinely surprised by my quality. My repeat customers don't really make alot of comments to me, I find out about their thoughts through their friends that they refer to me.

post #3 of 4

The popular take on this subject is: no news is good news. People are more likely to speak up when they have complaints than when they have praise. A satisfied customer might walk away happy, but you'll most likely hear from a dissatisfied one.

 

If you don't already do this, a follow-up email thanking them for utilizing your business might be a possible way to get feedback. IF they choose to respond to your 'thank you,'  they could say, "oh and the cake was awesome etc." But even that isn't usual.

post #4 of 4
Thread Starter 

Thanx for the info, "your right no news is good news". Luckily I was just contacted by my client and she said she loved the cake. I had my toes and fingers crossed lol. I think im my worst critic and i over think too much. 

SimplyDelicious.

Add a little sweet to your day!

Reply

SimplyDelicious.

Add a little sweet to your day!

Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Decorating Business
Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › Not Hearing back from clients??