Hi all,
I am single parent and just started a fondant cakes biz. My problem is recently I came across a very unhappy client. In the beginning she was very nice and wanted an Angry Bird cake. I told her what I was going to do and the price. She said that was not her budget and whether I could do it for less. Since it was for her newborn baby, I said I will make an exception and make the cake for her.
I worked tirelessly through the night and made two extra figurines(no charge) for the toppers. She asked me to snap the photo and send her the pics. I didn't expect her to complain about how my Angry bird figurines was not the same as the original.and she complained about a lot of other things like the color.
I showed most of my other friends and previous clients who have become friends, and they said it was ok. In fact they said it was very cheap for the work I was doing.
I will be returning the lady her deposit.
I was wondering if anyone has a sample disclaimer write-up that I can use for my future blog, to say that I will try my best to make the design and color look the same but there are other factors to consider like it is handmade, colors might vary (since food grade colors and printouts are not the same), humidity, complexity of design, etc. Something along those lines.
Thanks in advance.
I am single parent and just started a fondant cakes biz. My problem is recently I came across a very unhappy client. In the beginning she was very nice and wanted an Angry Bird cake. I told her what I was going to do and the price. She said that was not her budget and whether I could do it for less. Since it was for her newborn baby, I said I will make an exception and make the cake for her.
I worked tirelessly through the night and made two extra figurines(no charge) for the toppers. She asked me to snap the photo and send her the pics. I didn't expect her to complain about how my Angry bird figurines was not the same as the original.and she complained about a lot of other things like the color.
I showed most of my other friends and previous clients who have become friends, and they said it was ok. In fact they said it was very cheap for the work I was doing.
I will be returning the lady her deposit.
I was wondering if anyone has a sample disclaimer write-up that I can use for my future blog, to say that I will try my best to make the design and color look the same but there are other factors to consider like it is handmade, colors might vary (since food grade colors and printouts are not the same), humidity, complexity of design, etc. Something along those lines.
Thanks in advance.
