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Cake delivered 2 hrs late. How much $ should be refunded? - Page 2

post #16 of 21

OOOhhh..Two weeks ago I was due to deliver a cake about 55 minutes away. Got the address in the GPS, drove the 39 miles of country roads to the next county and pulled into the country club where I was to deliver. I was about an hour before the reception was to start, Perfect! Only when I got in the door and spoke to the manager to ask where the cake table was he said "There is no wedding reception here tonight."

 

I'm sure I must have turned white as a sheet because I just KNEW I was about to hurl. He was a gem and looked up all the country clubs in the county and let me use the phone in his office to call around..and none of them knew what I was talking about either! Everyone had to have heard me mumbling , "Oh NO Oh NO Oh NO!" under my breath as I whizzed out of the building. By this time I had one half hour until the start of the reception. I raced out to the car and started pouring over my notes! I had typed in the wrong name of the country club which was now 25 minutes away!

 

So over the river and through the woods, and about 5 small towns and thank goodness my Hubby was driving that day because I was close to freaking totally out. (I have a fear of being late, always have had, I dream about it etc .Kookoo, oh well,) He hit every bump and stop light while I called the correct country club to explain my snaffu (didn't hand out the real reason I was going to be late, stupidity) they met me at the door and the cake table was just inside. 4 minutes to spare!  *4*.

B&G were still getting pictures and no one cared that I walked in last minute. Except me. Learning experience for sure! 

post #17 of 21
Quote:
Originally Posted by FromScratchSF View Post

No refund. I mean, you give very little as far as specifics, but as long as the cake is there in time for the cake cutting, it's in my contract no refund for anything.

I have 3 weddings at various times this weekend and we have Fleet Week, the America Cup. a Giants game, a 49ers Game, the Presidents Parade, and a few other events that are going to make moving around my city in a car near impossible. I'm literally giving myself 2 hours to go 7 miles but still - if I'm late, there isn't much I can do about it. As long as the cake is there, I have done all I can!

I would LOVE to ride along with you on those deliveries. I mean...wow. 

"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
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"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
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post #18 of 21

Ugh, reminds me of this wretched planner I did work for way back when. She would give me a time to deliver knowing I liked to be done and gone from the site at least an hour prior to any guests arriving, and several times I walked into the reception going full blast! So embarassing! 

"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
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"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
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post #19 of 21
Quote:
Originally Posted by AZCouture View Post

Ugh, reminds me of this wretched planner I did work for way back when. She would give me a time to deliver knowing I liked to be done and gone from the site at least an hour prior to any guests arriving, and several times I walked into the reception going full blast! So embarassing! 

I had a big problem with a super dry room and MMF on a 4 tier cake and guitar grooms cake about 5 years ago. The fondant kept cracking and tearing and I think my tears I kept wiping on my sleeves finally moisturized the room a bit, and I got the cakes done and left the house at the time the reception started.... I felt so embarrassed walking in all those crowds of people... But I (used to) watch Buddy walk in late like that to make a grand entrance! I wonder if the guests thought that's what we were trying to do? Lol
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #20 of 21
Quote:
Originally Posted by Annabakescakes View Post

I had a big problem with a super dry room and MMF on a 4 tier cake and guitar grooms cake about 5 years ago. The fondant kept cracking and tearing and I think my tears I kept wiping on my sleeves finally moisturized the room a bit, and I got the cakes done and left the house at the time the reception started.... I felt so embarrassed walking in all those crowds of people... But I (used to) watch Buddy walk in late like that to make a grand entrance! I wonder if the guests thought that's what we were trying to do? Lol
Well, had they been 10 tier marvels that shot fireworks and glitter, maybe I could have acted like I was the shiznit. But they weren't...so I slunk in and out as quick as I could. icon_biggrin.gif
"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
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"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
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post #21 of 21
With that cake, I had to stay and serve it with pink cheeks, I knew the bride and my husband knew the groom, so we just went outside for a while, then went in a cut it.

For a cake recently, I was driving through construction with bumper to bumper traffic but had a 5 car length gap between me and the car infront of me. A line of cars jumped out in the gap, and the last Guy squeezed in, assuming I could just slam on my breaks and miss him, I guess...so I did, and the cake toppled right over ... I screamed (didn't help) and pulled over. It was fondant so I was able to take it home and "fix" it. But I was late to a place where the wedding and reception were Together. The "here comes the bride" started playing when we were setting up the cupcakes so we just pressed against the wall, watched her walk right past, then slunk out when they started with a prayer....
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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