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Cake delivered 2 hrs late. How much $ should be refunded?

post #1 of 21
Thread Starter 
This happened to someone I know. This made me think what would I do if I were the cake decorator who delivered an order late. This ever happen to anyone?
post #2 of 21
Luckily, I have never endured this disaster. I think it would depend on a few elements. How upset is the bride? Did it arrive in time for dessert (some people have a grand entrance for the cake)? What were the circumstances surrounding the event (was there a time mix up or some other catastrophe which caused delay)?

All of these would influence just how much I offered. The good news (I'm guessing) is the cake was right, the cake arrived, & the guests were able to eat the cake!

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
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www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
Reply
post #3 of 21
Unless this was due to a mix-up or miscommunication on the customer's part, or something completely beyond the baker's control, 100% refund is due. Period.
post #4 of 21
So what if the cake never showed up at all (for whatever reason)? I think that's worse than late. Would you refund more than 100%?
post #5 of 21
If it threw off the pictures, the cutting, or the serving, I would refund 100% if it was my fault. But if I was stuck in traffic due to a car wreck, no refund. I think we all deliver with wiggle room, but sometimes events are way out of our control.
post #6 of 21
No refund. I mean, you give very little as far as specifics, but as long as the cake is there in time for the cake cutting, it's in my contract no refund for anything.

I have 3 weddings at various times this weekend and we have Fleet Week, the America Cup. a Giants game, a 49ers Game, the Presidents Parade, and a few other events that are going to make moving around my city in a car near impossible. I'm literally giving myself 2 hours to go 7 miles but still - if I'm late, there isn't much I can do about it. As long as the cake is there, I have done all I can!
post #7 of 21
I think it would depend on how pissed off the client was and how much it disrupts the party when it's delivered. If it's not a big deal and nobody cares then no refund, but if the cake was supposed to be sitting on a table in the center of the room with a spotlight on it the story might be different.
post #8 of 21
Lmao! There is no flipping way I would refund 100% because it was late, unless the party was over when I got there. Most cakes aren't served until the end anyway!! If it looked like the room was clearing, I'd think about up to 30%, but not likely more than 15%.

If I'm ever not done with a cake in time, it is because I misjudged the work involved, which means I didn't charge enough in the first place!
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #9 of 21
Anna, I can picture you with your hands on your hips!!
post #10 of 21
Thread Starter 
Quote:
Originally Posted by Annabakescakes

If I'm ever not done with a cake in time, it is because I misjudged the work involved, which means I didn't charge enough in the first place!



LOVE IT! Never thought about it this way. Makes total sense.
post #11 of 21
Quote:
Originally Posted by scp1127

Anna, I can picture you with your hands on your hips!!



Haha, I guess I'm a bit passionateicon_wink.gif
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #12 of 21
you have already had lots of replies re refunds etc so I am going to recommend that you deliver to your venue as soon as you can on the wedding day. I dont know how things work in the US from the venue's point of view.
When I have a wedding cake delivery, I find out what time the weding party will be arriving at the venue and arrange delivery to aviod them completely. Some venues may be open for suppliers from 9am for example. So long as it is not scorching hot day (not many of those in the UK) or the cake will be sitting in sunlight/hot marquee I deliver it very early.

Hope this helps
Amanda x

Visit my blog, Crumbtales or have a look at my gallery of amazing cakes at amandamacleod

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Visit my blog, Crumbtales or have a look at my gallery of amazing cakes at amandamacleod

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post #13 of 21

haha .like that!

post #14 of 21

I agree with Venus Cakes....

 

You would need to find out the scheduled timetable for the Bride & Groom and to ascertain what the opening times for the venue are or to liaise with the appointed wedding coordinator/planner.

 

If the cake is still delivered late which has disrupted the Bride & Grooms timetable then you should consider a discount (that percentage will be your discretion) as compensation or goodwill which ever way you want to look at it.

 

If lateness was out of your control and you tried to convey the message across (to the Bride & Groom/Wedding Party) as soon as you were aware of the situation then maybe a compensation/goodwill could be avoided, if not then you will need to explain yourself as I would not be impressed if I was the Bride, and the shoe was on the other foot.

 

Just my two pennies worth.

The Sky is the Limit... If you ARE prepared to fly.

 

Success is not a destination...it's a journey.

 

http://www.noveltycakeslondon.com

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The Sky is the Limit... If you ARE prepared to fly.

 

Success is not a destination...it's a journey.

 

http://www.noveltycakeslondon.com

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post #15 of 21
For me a delivery two hours late/two hours past my projected delivery time would still be gteo hours before the reception/party started. Always deliver early. The cake can sit at the venue as easily as it can sit in my kitchen.
Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
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Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
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