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Anyone have a list of questions to ask a customer? - Page 2

post #16 of 18
Quote:
Originally Posted by cakesbycathy

The first question I ask is the date of the event. That way you know if you can even accept the order or if you are already booked.

2nd question: how many servings do you need?
3rd question: what is your budget?
These are two of the most important questions and should be asked up front to save time and effort. For example, if someone says they want a cake for 50 people and they have a budget of $75, I don't waste 20 minutes discussing a design that they can't afford.

If the budget is something I can work with, then I ask:
What flavor cake?
What filling?
What theme or decoration did you have in mind?
Do you want writing on the cake?
What time do you need your order?
Do you need the order delivered? What's the address?

Hopefully this helps get you started.



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I always start with the same three questions, the rest of the conversation/order details flow from there for me!
post #17 of 18
I still ask my mom for business advice. lol. And I've been doing this for 12 years! icon_smile.gif So, I think that asking for a list was a good idea. Us creative types DO need help with organization. We also need to foot the responsibility for our bussiness ... but that's NOT what you were asking.
I always forget a very IMPORTANT question during consultations -- How much time do you have scuduled for this meeting? Sometimes I get to designing with the Bride, and take up way too much time. If I knew she only had 30minutes, I would have been happy to reschedule another appointment to go over those things or dealt with details in an email. Not sure if that helps wih anyone else, but I wish I had that question in BOLD letters before I starting talking! lol.
I'd be interested in your list, by the way. icon_smile.gif
~~BLESSED NOT LUCKY~~
The LORD will give strength unto his people; the LORD will bless his people with peace. Ps.29:11
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~~BLESSED NOT LUCKY~~
The LORD will give strength unto his people; the LORD will bless his people with peace. Ps.29:11
Reply
post #18 of 18
Here is an excellent article with questions (and explanations):

http://staceyssweetshop.blogspot.com/2011/08/howd-you-arrive-at-that-number.html
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