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Topsy Turvy Cake FELL!!!! - Page 3

post #31 of 58
Thread Starter 
Jason, it was $1750 total. that's tax, delivery, setup, everything. Served 275
post #32 of 58
OK, that's a pretty good credit then. Someone spending that much on a cake would definitely be expecting superior service.
post #33 of 58
Thread Starter 
Thanks Jason. That's what I was thinking too. I know they're upset. I would be too if it had happened to me. I'm trying to put myself in their shoes, as well as keeping my end of everything in perspective. I want them to know that they are valued as customers, I do take what happened seriously, and while I feel that the fault doesn't legally fall on my end, I am still sympathetic to the situation. I want them to know (without being rude about it) that by going back and more or less redoing the cake in under an hour and a half, I went out of my what with what I was obligated to do. Nonetheless, I do feel that some sort of additional compensation is in order in a goodwill attempt.
post #34 of 58
I don't know. I still think you should have had all the information before you made contact with the groom. If you needed to at least touch base with him before you had gotten all your information, I would have just sent an e-mail stating that you're "looking into the matter, and will get back to him as soon as possible". That way if someone did see "Uncle Bob" (who had a few too many) sneak up, steal a strawberry and bumped the table causing the cake to fall...you would know it wasn't because the cake was not structurally sound. However, if no one was near the cake, and it just fell on it's own, you would know there was a support problem (which would be nice to know anyway so you would know you need to fix that problem in any future cakes).

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post #35 of 58
Quote:
Originally Posted by KalisCakes

Thanks for the alternating view Diane! That's part of the reason I love coming here to run ideas and get advice so that I can have an overall idea of how to proceed. icon_smile.gif
I used dowels and styrofoam wedge seperators. The bottom three tiers had a dowel straight through. then the next two tiers had a dowel straight through, and then the top tier was on its own. The way the cake fell over, the bottom three tiers were still intact, but the top of those three was smushed. Dowels were still intact. What fell over, were the other two tiers and the top tier. The two tiers were still together with their dowels, just smushed as well, and the top tier was smushed as though someone caught it maybe?



Thanks for not being offended for the "alternating view"! Now THAT'S how things should go here on CC!!
Hmmm, I would have loved to have been a "fly on the wall" to see what actually happened! I wonder if they tried to move the cake for some reason. Guess we need to start sending along an undercover detective and hidden cameras planted in our gum paste flowers so we know the REAL story! lol
My biggest piece of advice is to dowel ALL the way through all the tiers, top to bottom... a couple of times with that tall of a cake. Sometimes I worry about the difficulty that arises when my clients disassemble a cake with all those dowels, but like my hubby says, "your client will figure it out"!
I commend you for fixing everything so quickly! I would have been majorly stressed thumbs_up.gif
post #36 of 58
Ok, let s say it really fell, it was an accident. There s no need for that family member to harass you about it. Accident happen and will continue to happen. Period. U are handling this like a true soldier. You re amazing!! thumbs_up.gif
post #37 of 58
To be fair, weddings are a highly emotional time, and the reaction to anything that goes wrong will be magnified (especially when you spend a lot of money). After they've had a few days to cool down things will usually be more manageable.
post #38 of 58
Very true jason_kraft!
post #39 of 58
Quote:
Originally Posted by Diana81

There s no need for that family member to harass you about it. Accident happen and will continue to happen



Yes! Absolutely!! BUT... we all need to be held accountable for our "accidents" and I do believe the OP is handling this with her "big girl pants" on!!
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post #40 of 58
I m not arguing the fact that we have to be held accountable, only that the family member didn t have to attack her about it, she s doing something about it. No need to harass her.
post #41 of 58
You u what I mean Diane706? It was so unnecessary for her to act like that.
post #42 of 58
You are handling this with grace and I hope that your customer can see that.

I don't jump on the "they got what they ordered/the cake was fine when you left so you don't owe then anything bandwagon. Yes you made the cake they ordered, yes it was fine when you left, and yes you fixed the problem, but they did not get what they ordered and they do have a right to some compensation. (not aimed at the OP at all, just my general feelings on the whole thing) I hate seeing the posts where people are so up in arms because the customer is looking for compensation for a job that, while it started out well done, wasn't what they wanted in the end. If they didn't like the flavor they chose that's one thing, but to have a different cake than what was paid for... that is completely different ball of wax.

Hopefully they call back and are happy with your offer. I don't think that they are entitled to a full refund (or anything close to it) but they are entitled to something, and you are handling this so well.

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post #43 of 58
I agree with Diane 706 she handled this with her "big girl pants on" considering, in my opinion, that she was not accountable for what happened.
Very professional her attitude at this situation.
post #44 of 58
I don t know, opinions are different on the matter and that s OK. The point here is that she s handling it like a pro. That s all that counts.
post #45 of 58
Quote:
Originally Posted by Diana81

I m not arguing the fact that we have to be held accountable, only that the family member didn t have to attack her about it, she s doing something about it. No need to harass her.



I believe, at this point, you're trying to convince yourself since we're all agreeing with you. What other affirmations do you need other than "yes" and "absolutely" and so on...? Please make sure to read all of our posts carefully. We agree that the OP is handling this with "grace" and a lot of other positive adjectives that I'm too tired to go back and find in previous posts in order to quote! I'm going to bed.. I'm too old for this... lol icon_wink.gif
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