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post #16 of 23

9/24/12 at 4:58pm

1,969 Posts. Joined 2/2008
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If you do want to say something, I wouldn't even make reference to the order, but I might say something to effect of, "oh, I heard about your birthday the day before. I wish I had known sooner, I would have loved to have made a cake for you." And if you wanted to add more, you could add that it's because she's always been so good to you.

"Be kinder than necessary, for everyone you meet is fighting some kind of battle."

post #17 of 23

9/25/12 at 5:06am

969 Posts. Joined 2/2012
Location: Charleston, SC
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Mark your calendar. Next year, you won't need to be asked/reminded.

As others mentioned, have a conversation with her about it. Then, next year surprise her!

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

It's never "just cake!"

You may get a cake for $way to little but you won't get this cake!

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

It's never "just cake!"

You may get a cake for $way to little but you won't get this cake!

post #18 of 23

9/25/12 at 6:17am

64 Posts. Joined 3/2009
Location: Oakland, CA
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So sorry about your situation, but glad to see the prevailing advice is to not beat yourself up about someone else's mistake (the son.) You've done nothing but right by the mom, it sounds.

As for next year and the "mark your calendar" approach, I would never never have a cake/BC ready without an order in place. (2 weeks notice.) I suppose the plan with that would be to satisfy the son's future-last-minute order? Or to contact the son asking him if he's ready to order a cake for his mom? (complete with follow-up until he's ready?) Uh, no way. I would never keep reinforcing the poor-planning habit. Imagine if you had other clients, too, who started expecting that last-minute orders are perfectly fine with you and you started prepping cakes for orders that haven't been made? That's not a business, it's a birthday cake charity. JMHO

If you don't want to totally alienate the son, gently remind him to set a Google calendar reminder 3 weeks before his mom's b'day that says "order cake for mum." Mention that it works in your household, etc.

Good luck
-j

"What a brave corporate logo!"

post #19 of 23

9/25/12 at 7:33am

1,211 Posts. Joined 12/2011
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Quote:

Originally Posted by BabyGerald

So sorry about your situation, but glad to see the prevailing advice is to not beat yourself up about someone else's mistake (the son.) You've done nothing but right by the mom, it sounds.

As for next year and the "mark your calendar" approach, I would never never have a cake/BC ready without an order in place. (2 weeks notice.) I suppose the plan with that would be to satisfy the son's future-last-minute order? Or to contact the son asking him if he's ready to order a cake for his mom? (complete with follow-up until he's ready?) Uh, no way. I would never keep reinforcing the poor-planning habit. Imagine if you had other clients, too, who started expecting that last-minute orders are perfectly fine with you and you started prepping cakes for orders that haven't been made? That's not a business, it's a birthday cake charity. JMHO

If you don't want to totally alienate the son, gently remind him to set a Google calendar reminder 3 weeks before his mom's b'day that says "order cake for mum." Mention that it works in your household, etc.

Good luck
-j

Amen to that. OP, that guy is a tool; pay him no mind. And don't let him or anyone ever take advantage of your beautiful spirit.

post #20 of 23

9/25/12 at 7:55am

780 Posts. Joined 2/2010
Location: in my kitchen of course
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I'm with BabyGerald 100%. I would NEVER have a cake and BC ready in the freezer for a just incase order. That is ingredients wasted in my book, and all you would be doing is teaching this customer (and any other customers) that they don't need to abide by your policies. Don't call ahead either... again... reinforcing bad habits. You teach people how to treat you/value your time and enery... don't teach him that you will bend to his demands because he is a tool.

You did nothing wrong... the last thing you want to do is stress and not be able to do everything with your daughter for a cake order when the poor planning had nothing to do with you.

post #21 of 23

9/25/12 at 4:53pm

969 Posts. Joined 2/2012
Location: Charleston, SC
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Just wanted to clarify....when I said mark your calendar & surprise her, I meant just that. I wouldn't reinforce the son either.

The OP stated this is a very good client. One small free cake a year to celebrate her birthday is a wonderful way to say thank you.

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

It's never "just cake!"

You may get a cake for $way to little but you won't get this cake!

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

It's never "just cake!"

You may get a cake for $way to little but you won't get this cake!

post #22 of 23

9/25/12 at 6:03pm

Thread Starter

156 Posts. Joined 6/2006
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Thanks everyone for such great advice. I think I have decided that I am going to make her cookies or a cake. I am not going to mention the son though. Even though he acted in such a shameful way, I am not in the business of throwing anyone under the bus.

I am going to tell her I heard it was her birthday a couple of weeka ago and wanted to do something for her even if its late. I think she would appreciate that. She is very easy to make happy.

post #23 of 23

9/25/12 at 6:31pm