Originally Posted by costumeczar
It's possible that you might not hear anything else from them. I'd get any information you can (photos etc) then just sit on what you have.
Yeah...I'm wondering if your friend could get a hold of the picture showing your cake sitting in it's venue?
Really....in trying to resolve the issue, should you be contacted further...I'm thinking EVERYONE takes wedding pics & they obviously took one of the cake. So, that could be part of your follow up questions. Do you have a picture of the issue? Do you have ANY pictures of the cake?
Is it appropriate to call the venue? They would have cut the cake right? Not sure if that's the right thing to do as a business owner. But, approached calmly - maybe asking them if there were there any issues with the cake having fallen apart on them while cutting?
Okay - outside of all that - this is the "swirl" I referred to earlier. You were ALL in knots because you anticipated bad reviews. Probably mortified that your product didn't hold up some how. The initial story sounded a bit off to you...but I'm sure somewhere in your mind you were thinking oh boy....that would suck if the cake really did crumble. NOW, that these people appear to be duping you trying to get a discount of some sort....you're p.o'd. and rightfully so. I COMPLETELY understand. I take myself on the same rollercoaster ride of emotions.
TRY NOT TO STIR YOUR OWN POT! Be cool. Unfortunately there are Mr. Nasty Nastykins out there everywhere. Maybe Grandma and Grandpa didn't have a bit of trouble. Maybe it's just the bride trying to get some cash? Who knows. I'm disappointed that there are so many scammers out there.... It's upsetting.
I think it'll be fine. Write out your follow up questions should you speak to the bride again. Then, make a contract - and it sounds like a separate "pick up" disclaimer.
Still - somewhere in my brain I'd be trying to get your friend to snag that photo. The ornery side of me would LOVE to have it in my back pocket in case the bride gets ba-jiggity. You could whip it out and essentially say "suck it"! hahahaha! Of course...I'd never ACTUALLY do THAT. But, it's fun to think about!