Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › m.o.b. Complaint (I never get these). How to handle this?
New Posts  All Forums:Forum Nav:

m.o.b. Complaint (I never get these). How to handle this? - Page 8

post #106 of 114
You know what they say don't let one bad apple (client) ruin the bushel. icon_wink.gif
Your work is obivously outstanding . This MOB was just a Moocher . The bride may have been too embarassed to show up . Hope you never hear from her again.
post #107 of 114
Hey Stef..Just spent the last hour reading all the threads...Glad you are sticking to your guns...This reminds me of a deliver my Mom and I did several years ago..My Mom is also a decorater and does only weddings..I went with her to deliver this wedding and when she set up the cake the MOB walked over and yelled out so everyone could hear..."Those flowers look Plastic" of course they were gumpaste...and then she barks ..Where are the kitchen cakes" My Mom looked perplexed and said.."There were no kitchen cakes ordered"so the MOB started to fuss that yes they were yadda yadda yadda so my Mom did the only thing she could do and we raced to Safeway and bought 2 large slab cakes and brought them back and or course the MOB loudly whined and complained...Surely enough when we got home Mom checked her order book and NO kitchen cakes were ordered..They talked about it but never did to order...So she ended up spending about $100.00 extra on Safeway cakes just so they would have something to serve their guests as apparently the "Cake" was the only dessert being served...After the wedding the bride contacted my Mom and was as rude as her mother and never even thanked my Mom for supplying something even though she didn't have to and admitted she didn't order extra cake...Some people are just plain rude and have no manners...I understand customer service is extremely important but when someone is just trying to get something for nothing...That's when I say "No Way" also....you have to stand up for your integrity...

Busy Bakin Kakes For Kids!!!

Mom to Mitchell 13 yrs and Delaney 11 yrs

Reply

Busy Bakin Kakes For Kids!!!

Mom to Mitchell 13 yrs and Delaney 11 yrs

Reply
post #108 of 114
I have a wedding coming up tomorrow that I'm betting will result in a complaint. I don't know why, the bride has been very nice so far, but it's an expensive cake, and it seems that once you pass a certain price point people start to complain to get their refunds.
post #109 of 114
I am very proud of you for sticking up for yourself and standing your ground. And someone brought cupcakes? Never would happen. Sounds like someone pointed out to them that they already told you how much of the cake hadn't been cut and they needed to come up with a cover story as to why they didn't need to cut all the cake. I think they know they have lost this battle, but are still "hoping" for something more. But, like others mentioned, keep an eye out for written complaints elsewhere and address them.
"Be kinder than necessary, for everyone you meet is fighting some kind of battle."
Reply
"Be kinder than necessary, for everyone you meet is fighting some kind of battle."
Reply
post #110 of 114
I have been following this thread from the very beginning and I think you handled the whole situation admirably. I get trying to appease a customer for the sake of maintaining good customer relations and protecting your business reputation, but that doesnt mean you have to kowtow to someone trying to scam you. I hope for your sake, this is the end of your exasperating exchanges with the mob and bride. I felt like I needed a vodka with OJ after reading everything here too.
post #111 of 114
Just read through this entire thread and then said "screw the vodka and OJ!...time for some bourbon!" Seriously, you handled this unfortunate incident with grace and professionalism. I admire your refusal to buckle to their bullying and ridiculous demands. May you never loose your love of this amazing business because of a few greedy jerks.
Life is unpredictable so let's eat dessert first!
Reply
Life is unpredictable so let's eat dessert first!
Reply
post #112 of 114
Thread Starter 
LOL thanks!

When I say vodka and OJ... I use the term "OJ" loosely. It's really more for, uh, a bit of color in the glass.. than anything! hahaha

I am Polish, after all...


still at work, if you can believe it. Some pretty cakes tomorrow to show ya

Not doing cakes any more, moved on...

Now blogging about life after cake and other randomness here:  http://itsa-long-story.blogspot.com/

Reply

Not doing cakes any more, moved on...

Now blogging about life after cake and other randomness here:  http://itsa-long-story.blogspot.com/

Reply
post #113 of 114
Stef, would that be four or five fingers of vodka? LOL
post #114 of 114
Hey..I'm Polish too...LOL

Busy Bakin Kakes For Kids!!!

Mom to Mitchell 13 yrs and Delaney 11 yrs

Reply

Busy Bakin Kakes For Kids!!!

Mom to Mitchell 13 yrs and Delaney 11 yrs

Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Decorating Business
Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › m.o.b. Complaint (I never get these). How to handle this?