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"I was going to order from Costco but......"

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post #1 of 5

8/16/12 at 6:07am

Thread Starter

9 Posts. Joined 5/2012
Location: Indianapolis
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When a phone call starts with those words I know it's already over. Yesterday it was someone wanting three dozen cream filled devils food cupcakes with ganache topping and decorative pink squiggles. And obviously $2.50 per cupcake was not competitive with Costco/SAMs. Even though it wasn't the same product.

But if I want to give it away it will be to charity so I at least get a tx deduction.

post #2 of 5

8/16/12 at 6:44am

391 Posts. Joined 3/2009
Location: Bronx NYC
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sooooo is this a rant, a question, what?

23 years old, Mom to no one and damn proud of it lol.

post #3 of 5

8/16/12 at 7:59am

6,550 Posts. Joined 7/2010
Location: Orange County, California
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It's not necessarily over, and a customer starting with those words shouldn't change anything about your sales pitch. If they are calling because they want a higher quality product they may be willing to spend more and order from you, if not then they'll go back to Costco.

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post #4 of 5

8/16/12 at 8:59am

292 Posts. Joined 1/2006
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Well, sheeewt, I must've been Pollyanna-ing, because I saw that subject line ending like this:
Customer: "I was going to order from Costco, but..."
You: "...but you want your guests to eat the cake, not leave it on the plate, right? You came to the right place!