So steaming mad at a customer

I just had a customer that picked up her cake on Saturday call me and I am so steaming mad I have to just vent a bit. She ordered a margarita flavored cake in the shape of a margarita glass. I told her it had to be laying down and look like half the cup flat on a cake board, which was no problem for her. For the margarita flavor, I use margarita mix in the cake batter with a bit of real lime juice as well as in the buttercream. To decorate the cake I put sugar around the rim to look like salt and painted on the color and put limes all around the cake. It looked great and when she picked it up she said the same. There was no problem when she picked it up early on Saturday. She just called me today (2 days after the party) to tell me that no one liked the cake and the decorations were a bit plain and she had to spruce it up (which she did not tell me what she did when I asked). I asked what she did not like about the cake and she just said it did not taste like a margarita and that I should have added tequilla. She said no one like the taste and no one ate the cake and she even has pictures of an uneaten cake. I told her that I was sorry about her not liking that particular flavor but if there was nothing techniqually wrong with the cake I could not give a refund which is what she was wanting. On the decorations I told her I did exactly like we talked about which she agreed with but she said that since she did not like how it looked she thought she should have a refund. I have never had someone not like a flavor and in fact this is a super popular and sought after flavor. I know that not everyone will like the same thing but just because she did not like the flavor does not mean it is a bad flavor. If I ordered a mean at a resturant and did not like how it tastes I will not be able to get it for free which I actually used this analogy when talking to her and she said she has done it and they will give it to her for free. She was just nickpicking everything and I knew she just wanted her money back because she may have had buyers remorse but this cake was not that expensive in the first place. She ended the conversation by saying she hopes I close down and never gets any more business and then hangs up on me. I so just hate people like this. I will add a picture once I upload it on my computer.

I thought the same, if she really hated the cake and tasted so bad why did she not call the same day or even the next day? Why because she just wanted to get her money back for no actual reason. I so thought it was funny when she said that she had pictures of uneaten cake. Great that changes the whole thing, show me the pics and I will refund your money, haha.

Jason-so if she did bring me a piece of the cake and I tasted it and it tastes fine to me what would your response be? If I go somewhere and order something and it tastes exactly like it is suppose to but I just happen to not like it then why should anyone refund me my money, it was not their fault I did not like it. If it was made incorrectly, or it was raw or overcooked then yes I should not have to pay for it. The cake was not dry, she agreed it was not just that she did not like that it did not taste like a margarita.

Scp-I'm not surprised you to take the opposing side, which is your right, we are all entitled to our own opinions. There are as many different ways to make a margarita as there is to make a margarita cake. I believe I actually got the recipe from this site. Margarita does not neccessarily mean it will have alcohol in it. I just went to a resturante and ordered a martini and it had champagne in it which is not traditional in a martini. A margarita is lime based, triple sec or cointreau is not always put in the drink, it all depends on where you go or who is making it. In fact most people that make the drink at home just use the mix and tequila. Salt is also another item that not everyone likes, my sister in law always tells them to leave it off since she hates it and most resturantes ask you if you want salt or sugar on the rim. And if margarita mix does not taste good then adding tequila will not make it better, the mix is the biggest part of the drink. I also said that I did use real limes so it had the margarita taste and did not just have shock value. I did not charge anything extra for this flavor, it cost just as much if she would have ordered a chocolate cake then margarita cake. I do not discuss how I make any of my flavors when someone orders a cake unless they have specific questions. Should I discuss all my flavors with everyone like how do I make my butterscotch cake or white chocolate cake or whatever?