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new wilton turntable

post #1 of 13
Thread Starter 
Does anyone else have trouble with the new wilton turntable? I returned the first one I bought because I thought it was faulty. I sounded like a dying goose! Plus it won't turn smoothly AT ALL. The store replaced it with a new one and the same thing happened! Same goose sound, same problems turning. I know how that the product is inferior, but has anyone else experienced this and found a solution? I don't have a booming business so I didn't want to spend the extra $ on a fancy professional metal one :/
post #2 of 13
I bought the new Ultra turntable by Wilton a month ago and swore by it. Now I am having trouble. It is sticking when the cake is on it. Is your own the Ultra turntable? Funny how you posted this. I just posted on CC this was something that I was really glad I invested in now I'm ready to toss it. I don't think it is heavy duty enough even though the largest I have put on it was a 12" x 4" H cake.
post #3 of 13
Thread Starter 
It might be the ultra. It had a "non skid" green ring around the middle that doesn't work and a way to snap the top into place so it won't spin, trouble is, it barely spins at all!
post #4 of 13
Yes, then we are talking about the same turntable. It just decided one day it won't turn smoothly. It sticks and bucks. I thought it was because I put a 12" square cake on it but if you are having the same problem then it must be a manufacturer's problem. Another Wilton investment gone down the drain. I really need to stop investing in their stuff now.
post #5 of 13
I don't have the Ultra Trim 'n Turn (green trim on it), but I do have the Ultra Tilt 'n Turn (purple trim) and I absolutely love it.

Who knows where the problem originates: design, materials, manufacture, etc.????
Call Wilton and tell them about the problems. They won't know if no one tells them.

They're extremely responsive and will do their best to make it right.

Rae
I love you, but your emergency is not my crisis!

They say that a little knowledge is a dangerous thing, but it is not one half so bad as a lot of ignorance.--Terry Pratchett (b.194
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I love you, but your emergency is not my crisis!

They say that a little knowledge is a dangerous thing, but it is not one half so bad as a lot of ignorance.--Terry Pratchett (b.194
Reply
post #6 of 13
I bought the regular wilton turntable when i first started out. I worked great for about the first 2 cakes and then turned to crap, so I bought the ulitmate model. It lasted a little longer, maybe 3 or 4 cakes. This is what I do now. I use my wilton turntable as a base, keeping it locked. I went to IKEA and bought a couple of their wooden lazy susans. I put a non skid pad on the wilton, set my IKEA on top and another non skid pad on the IKEA. It works like a charm, the cake sets up higher and is easier to work on, and the lazy susan turns like a dream. of course it doesn't lock, but then i just use the wilton.
post #7 of 13
I have one and have never had a problem. It started to make that sound and my husband sprayed some PAM on it and I have never had a problem since. HTH
post #8 of 13
Thanks for this advice. I think I will write them and let them know the problem I am having.I didn't expect it to give trouble so soon. Maybe they really aren't aware that consumers are having trouble.
post #9 of 13
If you just buy an old fashioned lazy susan you don't need a fancy turn table. Ikea has nice wooden ones and a piece of the non-slip shelf liner works greaticon_smile.gif They don't tilt but I don't like tilting turn tables...they scare me. If you want height, I have a cake plate with no lip, I put it on my lazy susan and decorate that way. You need non-slip on the turn table and on the cake plate but it works great for me.
Visit me at www.keeponcaking.com for tutorials and other cake stuff.
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Visit me at www.keeponcaking.com for tutorials and other cake stuff.
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post #10 of 13
Quote:
Originally Posted by sillywabbitz

If you just buy an old fashioned lazy susan you don't need a fancy turn table. Ikea has nice wooden ones and a piece of the non-slip shelf liner works greaticon_smile.gif They don't tilt but I don't like tilting turn tables...they scare me. If you want height, I have a cake plate with no lip, I put it on my lazy susan and decorate that way. You need non-slip on the turn table and on the cake plate but it works great for me.



Thanks for this recommendation. Just got a lazy susan icon_smile.gif
post #11 of 13
Thread Starter 
Thanks for the lazy Susan suggestion, I think I'll try that, and also contact Wilton icon_biggrin.gif
post #12 of 13
I have a lazy Susan from Ikea and it gets the job done. Not to mention it only cost about $8. Doesn't get better than that!!
post #13 of 13
I emailed Wilton and customer service wrote me back a very polite and timely response. They are willing to replace the faulty turntable.
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