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VENT!! Is this the norm?? Seems unethical!

post #1 of 53
8/3/12 at 8:06am
Thread Starter 
I was sooooo steamed yesterday and still a bit upset about a cake order I made from someone who I considered a cake friend. I met her at a cake day-of-sharing thing a few years ago. I recently quit doing cakes for health reasons but I had already agreed to make a groom's cake for a friend of mine so I figured, "oh, I'll just buy it from my cake friend". Had never done it before and I figured I'd finally get to taste her cake.

I called her to see if I could pick up the cake early and I mentioned that the wedding starts at 6 pm. She was like, "wait.... this is for a wedding?" She got all attitude-ish and goes on to explain that she would have charged me more if she had known it was a groom's cake. She assumed it was for a baby shower because it was a rubber ducky. I NEVER said it was for a baby shower even though she claims I did (I checked the facebook messages! That was our only method of communcation!). I didn't purposely try to mislead her - it just never came up.

And that's besides the point - why on earth would you charge more just because it's for a wedding?? She would have done absolutley nothing different! It seems almost like price gouging to me- taking advantage of brides, assuming they will pay more for their "special day".

What really upsets me is that I have always been so nice to her - referring business her way, GIVING her some cake supplies I didn't need anymore, which included around 50 brand new cupcake boxes, and I let her borrow my damask stencil once for a cake she was doing.

I just don't get it.

She was like - "you would've done the same thing - charged the same way" - um NO... I don't care whether you're going to have it at your wedding or stuff it in your face in a dark closet. A cake is a cake is a cake. Same price - I don't care what it's for - the labor and supplies are all the same (charging extra for delivery/set up, I can understand).

Oh, and I saw this morning she already removed me as her friend on facebook. Classy. I am soooo glad I didn't take her up on being a business partner with her. Now I see her true colors.

What do you think? Is this a normal way to charge? I hope not. Just doesn't seem right.
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post #2 of 53
8/3/12 at 8:13am
This is exactly why I've always charged the same amount for a serving of cake, no matter what it was for. As you said, delivery fees, equipment deposits, etc., are added on to some cakes, but the amount for the cake doesn't change.

Sorry you had to deal with this. Now you see her true colors.
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post #3 of 53
8/3/12 at 8:36am
We all rationalize our own behavior, so I'm sure she feels justified in charging more and removing your apparently fake friendship from her Facebook account. Take that!

Hey tuffstuff, revel in the knowledge that you are not partners.
website www.BakingFix.com
blog www.BakingFix.com/thefix
Facebook http://www.facebook.com/MimiFix
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website www.BakingFix.com
blog www.BakingFix.com/thefix
Facebook http://www.facebook.com/MimiFix
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post #4 of 53
8/3/12 at 8:37am
Alot of people do charge differently for a wedding. They charge for wedding serving sizes... or party serving sizes.
*I agree with you though, I think it should be the same.
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post #5 of 53
8/3/12 at 8:58am
This sounds like one of those life experiences that make you sit back and say. "The more people I meet, the more I love my dogs". I can understand how you feel, it sounds like she is most interested in making the most money out of each order rather than being fair and having that customer be a repeat. I also agree with charging per serving for all cakes, the set up fees, delivery, fondant and other special decor should be extra. This way you are not overpricing but are also getting paid fair for your hard work. Just learn from this experience and move on. You did nothing wrong.
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post #6 of 53
8/3/12 at 8:59am
I don't charge differently. Stacked is stacked and carved is carved no matter what the theme of the party is that the customer is having.
She's not very smart. If you have different price structures, people will get mad.
Who needs that?
Still people do it and it breeds mistrust of the consumer.

Can you imagine pulling that if you owned a Limo company.
"You'd like a car for 4 hours, okay, that's $100 a hour for $400."
"Okay, can you pick us up and take us to the church at 10 am on Saturday?"
Wait a minute...you didn't say it was for a wedding. That's $150 an hour because those events have all sorts of emotional issues and things have to be 'perfect'. We charge more for those bookings."

That doesn't fly. As a driver you are supposed to be there on time, act professionally and have enough gas in the car to get us to the location. Where does the extra fee come from?
The same thing for a cake. It needs to be delivered on time, look like what was agreed on, be structurally sound and taste wonderful whether it's a wedding or a kid's party.
Anyone that does different prices is gouging.


Now she's lost a very nice friend over her 'policy'.

mommachris

wife to David for 25 years
mom to 13 blessings
Nine who are still living at home that range from 22 to 4 years old.
Holly, Amy, Aaron, Evelyn, Zebedee, Melody, William, Melissa and little Tobin
and four more sweet babies in heaven.

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wife to David for 25 years
mom to 13 blessings
Nine who are still living at home that range from 22 to 4 years old.
Holly, Amy, Aaron, Evelyn, Zebedee, Melody, William, Melissa and little Tobin
and four more sweet babies in heaven.

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post #7 of 53
8/3/12 at 9:07am
I'm still fairly new to this and even though I haven't done a wedding cake I still have it set that my price/serving is still the same. If you think about it, you are making a bit more money on a wedding cake since the wedding vs party servings are different.

(Ex. I charge $4/serving for a basic cake. Well if I did 6" 8" 10" for a party that's 60 servings, if I were to do it for a wedding that's 74 servings. It's the same size cake, but because its wedding servings, you get more out of it, hence the client would pay more for it. Am I making sense or just rambling lol.)
~*~Michelle J~*~

http://www.facebook.com/A.T.CustomCreations
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~*~Michelle J~*~

http://www.facebook.com/A.T.CustomCreations
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post #8 of 53
8/3/12 at 9:19am
I don't get the "party serving" vs "wedding serving" junk...It's a load. The cake costs the same to make, it takes the sme amount of time to decorate, and it should cost the same regardless of what event it's for. If they were going to use it for a food fight and none would be eaten I wouldn't charge zero for it...I've figured out my costs and I charge per cake, not per event or per serving.
http://www.acaketorememberva.blogspot.com
http://www.facebook.com/acaketoremember
http://www.youtube.com/karabuntin
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http://www.acaketorememberva.blogspot.com
http://www.facebook.com/acaketoremember
http://www.youtube.com/karabuntin
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post #9 of 53
8/3/12 at 9:43am
I agree costumeczar, I have been going crazy trying to figure out what I'm going to charge when I start selling, the party serving/wedding serving sizes just didn't seem right. I just said... forget it, I'm going to figure out the cost per cake and charge that way.
I will tell people what the cake will serve in a range between wiltons and earlenes cake chart, for instance....an 8 inch round will serve between 15-24 people (depending on how large you cut the servings.)
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post #10 of 53
8/3/12 at 9:43am
If I was you, I would go to get all your things back!
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post #11 of 53
8/3/12 at 9:44am
Quote:
Originally Posted by mommachris



Can you imagine pulling that if you owned a Limo company.
"You'd like a car for 4 hours, okay, that's $100 a hour for $400."
"Okay, can you pick us up and take us to the church at 10 am on Saturday?"
Wait a minute...you didn't say it was for a wedding. That's $150 an hour because those events have all sorts of emotional issues and things have to be 'perfect'. We charge more for those bookings."

That doesn't fly. As a driver you are supposed to be there on time, act professionally and have enough gas in the car to get us to the location. Where does the extra fee come from?
The same thing for a cake. It needs to be delivered on time, look like what was agreed on, be structurally sound and taste wonderful whether it's a wedding or a kid's party.
Anyone that does different prices is gouging.
mommachris



Poor analogy. First whether others consider it valid or not there is a difference within the industry between wedding servings and party servings. This difference exists in part due to what people expect from cake, in terms of serving, based on the event. Thus the different serving charts for different events. I was just at a birthday party at a local zoo and the staff member in charge of cutting the cake cut party servings not wedding servings. This was the serving size most expected, not the thinner wedding serving size.

Second it is not necessarily price gouging. In fact if you charge per serving and vary serving sizes based on the type of event, you actually make less money on non-wedding cakes. A 6-8-10 in party servings Wilton chart is 60, wedding servings is 74. Wedding servings are what are cut at weddings. If a decorator chooses to follow these two charts then they are making less money for a cake by opting to use party servings for non-weddings. To make the same you would have to have different prices per serving. So it is not necessarily price gouging if the person in question would have calculated different servings based on the event. She would have then charged her "normal" fee based on wedding servings and not been gouging anyone.

It is very possible that the individual in question simply charges "more" for weddings. However it is also possible despite her poorly worded exchanged she merely uses different serving charts based on the event--a difference which is dependent on the amount of cake that is traditionally served at particular events.
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post #12 of 53
8/3/12 at 9:46am
I'm with you.
You tell me if the cake is the only thing served. To me that means you'll be cutting Jethro Bodin size pieces. If there is a sit down dinner, the slices will be as a dessert for people already full of good food.
All that tells me is that you'll need a larger cake for party number one. It still costs me the same amount of money and time to make a 14 inch no matter how many people you decide to feed it to at your event. Why would I charge differently for it?

mommachris

wife to David for 25 years
mom to 13 blessings
Nine who are still living at home that range from 22 to 4 years old.
Holly, Amy, Aaron, Evelyn, Zebedee, Melody, William, Melissa and little Tobin
and four more sweet babies in heaven.

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wife to David for 25 years
mom to 13 blessings
Nine who are still living at home that range from 22 to 4 years old.
Holly, Amy, Aaron, Evelyn, Zebedee, Melody, William, Melissa and little Tobin
and four more sweet babies in heaven.

Reply
post #13 of 53
8/3/12 at 10:00am
At least you haven't lost your sense of humor -- I love the "stuff it in your face in a dark closet" line! thumbs_up.gif

Oh, and she's definitely a jerk . . .
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post #14 of 53
8/3/12 at 10:05am
Still...
How many people you put in the limo doesn't matter to me. If the riders are wearing long white dresses and carrying flowers, doesn't matter. I don't change the seats in the limo ( or make my cakes any taller) for weddings. The price should be the same. I still have to drive to your house ( delivery is included in my orders).
Here's what matters:
Are you having a sit-down lunch for you bridal shower or a light tea. Some of those bridal shower cakes are just a detailed and large as wedding cakes. So...do we now have a 'bridal shower' price list, too? How about a retirement cake schedule and a Baby's first birthday one too, since sometimes those mom's need as much attention as a bride. icon_wink.gif
The price ( per serving) of the cake shouldn't change. Just the amount of cake you need.

mommachris



mommachris

wife to David for 25 years
mom to 13 blessings
Nine who are still living at home that range from 22 to 4 years old.
Holly, Amy, Aaron, Evelyn, Zebedee, Melody, William, Melissa and little Tobin
and four more sweet babies in heaven.

Reply

wife to David for 25 years
mom to 13 blessings
Nine who are still living at home that range from 22 to 4 years old.
Holly, Amy, Aaron, Evelyn, Zebedee, Melody, William, Melissa and little Tobin
and four more sweet babies in heaven.

Reply
post #15 of 53
8/3/12 at 10:15am
I charge more for wedding cake servings. They take more time, I make them taller, and I factor in the cost of delivery (which is not included in party servings). I also factor in the cost of my time going back and forth over the course of a year, tastings, and design consults.
Weddings take more time to arrange, not necessarily to execute, and that is really where my charge is factored in.
That said, if you ordered a rubber ducky cake and I made you one and found out it was for a groom's cake, I wouldn't care one bit. Why? Because you made it easy for me! You are picking it up, you didn't ask for a tasting, and we obviously didn't communicate for a year.
If a bride ordered a 2 tiered cake at my party pricing, picked it up and didn't give me any issues, then I would happily do it for her.
I charge for the "wedding experience".
life is short, get a cakesafe.
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life is short, get a cakesafe.
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