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Help -- Customer complaining on her Facebook page - Page 2

post #16 of 22
8/4/12 at 2:43am
Perhaps in future when she wants to buy her four year old something she will find the time to actually walk to the counter herself and hand over the money -
All to easy to blame your husband for a transaction he had with a four year old.

Bluehue
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post #17 of 22
8/4/12 at 3:23am
Why not just take the high road and give her the money and ask that she remove the post and post an apology, then just never do business with her again.
pat
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pat
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post #18 of 22
8/4/12 at 3:32am
She sent the 4 yr old to purchase the cookies so she could scam you out of the money. Shame on her. What a way to raise a child.
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post #19 of 22
8/4/12 at 4:15am
Wait, she's a REGULAR customer and she gave her 4yo a $20 bill because she wasn't SURE how much the cookies would have costed her?????

Sure sounds like a scam to me. You don't owe her anything.
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post #20 of 22
8/10/12 at 11:45am
Sounds like you and your husband responded great. I have one question though... If she was a loyal customer she would know that your cookies cost $2.00 ea so there wouldnt be a need to send a 4 yr old with a $20 bill seeing is she had a $5.00....
I smile because I don't know what the hell is going on.
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I smile because I don't know what the hell is going on.
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post #21 of 22
8/10/12 at 6:35pm
Thread Starter 
I agree with you alvarezmom and mclaren regarding the cookie price. She was definitely not as "regular" a customer as she seems to think, especially considering that some of our true, hard-core regulars come in two, three, and (believe it or not) even four times a day. Regardless, we appreciate everyone's business, whether they come in once an hour or once a year, and always do our best to give excellent service (of course, we do have our favorite customers!).

Even after giving her our phone number and an opportunity to explain things to her, there has been no word from her end, which is fine by us. After having multiple issues with her, I'm ok to let this customer go. Hopefully we've heard the last from her!

Thanks everyone for your feedback! It's hard to know the right response in these situations so I appreciate everyone's support!
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post #22 of 22
8/24/12 at 1:01pm
when my DH was a manager, anytime there was a dispute over the bill given, he would pull the register and count it just to make sure there were no mistakes or discrepancies. this sounds like an out and out scam to get some extra cash. glad to see you handled it well!
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