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??? for Icing Images Rep...amswered by Debbie/THANK YOU!!!!! - Page 2

post #16 of 27
Just certain ones. You want a dedicated printer and we recommend Canons. Not all Canons are compatable.

Debbie
Owner
Icing Images, LLC

Have you tried our new DECOgel?

Official Distributors of Spellbinders Sweet Accents for Icing Images the first full food safe die cutting and embossing system!
Picture Cake Equipment, Supplies for Edible Printing,...




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Debbie
Owner
Icing Images, LLC

Have you tried our new DECOgel?

Official Distributors of Spellbinders Sweet Accents for Icing Images the first full food safe die cutting and embossing system!
Picture Cake Equipment, Supplies for Edible Printing,...




Reply
post #17 of 27
Rarebird: Ok...inks do make a difference. Buying ink from places to get a good deal on them can cause problems and quite often ruin a printhead. We test just about every brand that is out there and there are some really bad inks out there. So buyer beware with less expensive inks...you do get what you pay for. I have had customers complain about some methods of cleaning so again, be careful. We use the steamer here and have never burned a printhead. We have found that if the steamer doesnt clear the clog after two cleanings, then it is toast! Since your printer is newer, it is probably not your printer and most likely the ink. We recommend printing once a week with our inks, but remember when changing ink companies, you still have the printer that has the previously used ink which still may have problems.

Donna: While edible ink is out there for some other brands, we highly recommend Canon. Not every Canon is available. We recommend the Canon mg5320, Canon ip3600, and ix6520. Remember you cannot use a printer that has been used previously with regular ink.

Thanks for allowing me to help you.

Debbie
Owner
Icing Images, LLC

Have you tried our new DECOgel?

Official Distributors of Spellbinders Sweet Accents for Icing Images the first full food safe die cutting and embossing system!
Picture Cake Equipment, Supplies for Edible Printing,...




Reply

Debbie
Owner
Icing Images, LLC

Have you tried our new DECOgel?

Official Distributors of Spellbinders Sweet Accents for Icing Images the first full food safe die cutting and embossing system!
Picture Cake Equipment, Supplies for Edible Printing,...




Reply
post #18 of 27
Thank you, Debbie. Lesson learned! Will be ordering "good ink" from your company in the future.
post #19 of 27
Remember there are many companies that sell good quality ink...just some are not...usually you can tell by price. Also remember that your printer itself may have some problems that will have to be worked out before you will have successful inks, even with good inks!!!

Debbie
Owner
Icing Images, LLC

Have you tried our new DECOgel?

Official Distributors of Spellbinders Sweet Accents for Icing Images the first full food safe die cutting and embossing system!
Picture Cake Equipment, Supplies for Edible Printing,...




Reply

Debbie
Owner
Icing Images, LLC

Have you tried our new DECOgel?

Official Distributors of Spellbinders Sweet Accents for Icing Images the first full food safe die cutting and embossing system!
Picture Cake Equipment, Supplies for Edible Printing,...




Reply
post #20 of 27
Hey Debbie I finally got around to getting a picture of what I was talking about with the printer not feeding right near the bottom of the sheet. It creates a squashed area (this one did 2). You can see it on the HPYBDAY letters.
LL
post #21 of 27
I have questions for you!
1. What operating system is on your computer (Windows XP, Vista, 7 or Mac OS version)?
2. Does this happen when printing just from the computer, when making copies directly from the unit or both?
3. What program are you printing from?
Does it happen on 8.5x11 and 8.5x14?

Debbie
Owner
Icing Images, LLC

Have you tried our new DECOgel?

Official Distributors of Spellbinders Sweet Accents for Icing Images the first full food safe die cutting and embossing system!
Picture Cake Equipment, Supplies for Edible Printing,...




Reply

Debbie
Owner
Icing Images, LLC

Have you tried our new DECOgel?

Official Distributors of Spellbinders Sweet Accents for Icing Images the first full food safe die cutting and embossing system!
Picture Cake Equipment, Supplies for Edible Printing,...




Reply
post #22 of 27
1. Windows 7
2. I only ever print from the computer (canon ip3600)
3. 99% of the time Photoshop
4. We rarely print 8.5x14 so I couldn't tell you, we usually print 8.5x11. It it always near the bottom of the page.
post #23 of 27
Ok....sorry for the delay in getting back with you. You want to clean your paper feed rollers. This can be found in the maintenance section. If you perform this and it doesnt work, you may have to some manual cleaning on your rollers.
8.  If the problem is not resolved after cleaning the Paper Feed Roller (A) in the Rear Tray as described above, turn off the printer, unplug the power cord, and then wipe the Paper Feed Roller located in the center inside the Rear Tray with a moistened cotton swab or the like.

Rotate the roller manually in the direction of the arrow (B) as you clean it. Do not touch the roller with your fingers; rotate it with the cotton swab.

If you still need assistance, I can email you the information with pictures and diagrams!!!!
Let me know if this works!

Debbie
Owner
Icing Images, LLC

Have you tried our new DECOgel?

Official Distributors of Spellbinders Sweet Accents for Icing Images the first full food safe die cutting and embossing system!
Picture Cake Equipment, Supplies for Edible Printing,...




Reply

Debbie
Owner
Icing Images, LLC

Have you tried our new DECOgel?

Official Distributors of Spellbinders Sweet Accents for Icing Images the first full food safe die cutting and embossing system!
Picture Cake Equipment, Supplies for Edible Printing,...




Reply
post #24 of 27
Thank you! I will try it after this weekend and report back.
post #25 of 27

Hi, Kory, I was searching for anyone with this same exact problem and came across your post. I get the same kind of line on my printed image. Have tried cleaning but no help.  Did cleaning as Debbie described fix the problem for you? 

post #26 of 27

Unfortunately not.  Whenever I am printing on a full sheet I just stay near the printer and during the last 1/3 of the print I hold onto the sheet with just a *little* bit of constant pull so that each advance really advances it.  Slight PIA but it works.

post #27 of 27

ahh, well I will try that....thanks for the tip. :)

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