Originally Posted by carmijok
It may not be fresh, but I doubt seriously it was moldy. If it was in a refrigerator for 2 weeks, covered with butter cream or fondant, there is no way that it would turn like that. Even if it was out on the counter...UNLESS you had fresh fruit in the filling or an egg based custard filling, the cake should not have been moldy.
Why did you take her word for it?
And no..absolutely you should never have offered any kind of refund or freebie! I would honestly call her back and say you've reconsidered. Her call caught you off guard and that after reviewing the situation you don't feel you have any obligation to provide any sort of restitution since...
a) they did not provide any evidence that the cake was bad and
b) you are not responsible for any cake one day past delivery.
Do you really want to keep these people as customers? They are scammers...and if they're not...well...they're just stupid. And who needs that?
carmijok - the original poster is from the UK, so I'm going to hazard a guess that the cake was covered in sugarpaste (fondant) as that's more the 'norm' over here - and we don't refrigerate cakes, as, again, fresh fruit fillings and custards aren't really very common here.
I do agree that it may have been as stale and as hard as a brick, but probably not mouldy.
But I can also see going back to the customer now would be really awkward. I really feel for the OP, because I can totally relate to that feeling when you get a complaint and you just want to make things OK. It's almost like a panic / knee-jerk reaction.... (I had a complaint a little while ago, which I later found out from a mutual friend who was at the party, was totally unfounded!! Fortunately, I had told her that as she had thrown the supposedly stale cake away instead of bringing it to me, I was unable to look into the matter!!!!)