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mouldy cake

post #1 of 27
Thread Starter 
had a text from a customer saying her cake was mouldy when she cut it. I asked when she had cut it and she said yesterday, two weeks and two days after she had collected it from me, all my cakes are made fresh and from scratch, i just cant understand why she would order a cake two weeks in advance, i offered her, her money back or another cake, she chose another cake, sounds strange to me. just wondering what you would do as i dont think it was my fault that she ordered a cake two weeks in advance( if thats what happened).
post #2 of 27
I wouldn't have given her money back. That was just dumb on her part. A store bough cake would mold if it sat on a counter for 2 weeks.
post #3 of 27
I wouldn't have given her money back either. How can she expect to eat a cake two weeks after it had been baked? Since you offered her a free cake, give that to her and "dump" her as a customer.
I am a scratch baker working towards becoming a decorator, too Man, I hope practice really makes perfect
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I am a scratch baker working towards becoming a decorator, too Man, I hope practice really makes perfect
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post #4 of 27
Gross! 2 week old cake?? What does she expect?? This is in no way your fault! Definitely put her on your "no more cake for you" list!
Before you ask- I'm licensed, inspected, insured, and all that jazz.
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Before you ask- I'm licensed, inspected, insured, and all that jazz.
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post #5 of 27
Since you made the offer, I'd stick to it BUT... I'd also let her know (in a profession way) that food that is going to be kept more than X day's should be frozen.

I wonder if she does that with her meat, milk, etc.
Virginia 323.253.8213
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Virginia 323.253.8213
www.urbanainez.com
He is the man of my dreams, my prince; He gives me the desires of my heart, He completes me. His name is Jesus
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post #6 of 27
Unless she was one of my customers who spends thousands of dollars each year with me, there is NO WAY I would have provided another cake or given a refund!! You cannot be responsible for two week old cake, that's just K K KRAZY! You are tooo kind!!! icon_smile.gif
Tammy,
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Tammy,
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post #7 of 27
I certainly would not have offered her a refund or another cake! 2 weeks and 2 days - why buy a freshly made scratch cake to keep it for that long before cutting it - you should have told her that you do not use preservatives in your cakes!!! Mind you the mind boggles as to how some people do not use their common sense - maybe we all need to start putting a consume by date on our cakes!!! icon_rolleyes.gificon_rolleyes.gif
post #8 of 27
I certainly would not have offered her any money back. What person wouldn't expect cake to get mouldy sitting out for 2 weeks?

It is certainly not your fault.

I would ask her why she ordered the cake so far in advance.
Anne-E-Cakes
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Anne-E-Cakes
anne_e_cakes@hotmail.ca
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post #9 of 27
Why on earth did you offer her a refund or replacement when the cake was cut over two weeks after she collected it (unless it was a fruit cake)?
Inside this fat body, there's a thin woman screaming to get out...... but I can usually shut her up with chocolate!
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Inside this fat body, there's a thin woman screaming to get out...... but I can usually shut her up with chocolate!
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post #10 of 27
I will chime in with the others that have already answered you, no refund. Of course, hindsight is 20/20 and she probably caught you off guard when she called and if it had been me I would have been, "Oh no, what can I do to save my reputation?" If you had a couple of minutes to really think about it you would have been able to arrive at the conclusion as the others. Why on earth wait for 2 weeks to cut it and sorry, No Refund for You!. Make her cake and if she calls again, sorry no more cakes.

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Cake brings out the inner child in you.
 

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post #11 of 27
And of course....be sure and tag the "replacement" cake with a consume-by date. This customer is clearly too dumb to figure that out!
Life is unpredictable so let's eat dessert first!
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Life is unpredictable so let's eat dessert first!
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post #12 of 27
Wow...2 weeks after she collected it??? I always ask customers "when is the party?" to make sure they are not picking up a cake and leaving it for days. I had 2 customers recently who picked up cakes up to 2 days before they actually cut it and serve it. Got great reviews but still...I found it strange they picked up the cake 2 days in advance...far less in ur case...2 wks. Gad. Sounds weird to me. Ppl are so funny about a cake that is not freshly baked. Makes me wonder how long they keep things in their home to eat... :S Very weird........
post #13 of 27
Quote:
Originally Posted by michellew

had a text from a customer saying her cake was mouldy when she cut it. I asked when she had cut it and she said yesterday, two weeks and two days after she had collected it from me, all my cakes are made fresh and from scratch, i just cant understand why she would order a cake two weeks in advance, i offered her, her money back or another cake, she chose another cake, sounds strange to me. just wondering what you would do as i dont think it was my fault that she ordered a cake two weeks in advance( if thats what happened).



I just can't understand why you would offer her money or cake for being ridiculous. Really?
post #14 of 27
Do you have a website? Under my FAQs I clearly state that cake, cupcakes & cookies are to be enjoyed with a 3 day shelf life. I've seen even a 2 day shelf life on some cake websites. Let people know verbally as well as put it in writing that your cakes should be eaten within x days of pick-up.
post #15 of 27
.....Gross! 2 week old cake?? What does she expect?? This is in no way your fault! ....
......You cannot be responsible for two week old cake, that's just K K KRAZY! You are tooo kind!!! .........
....Why on earth did you offer her a refund or replacement when the cake was cut over two weeks after she collected it.....

Exactly what they all said. Why, oh why did you offer a refund or cake?? NO way was any of it your fault requiring a refund.
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