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Should I say anything? - Page 2

post #16 of 22
Definitely stay out. It is not your problem and I am sure the wife knows exactly what her husband is like. It is up to her to determine her course. Never try to interfere in anyone else's business.
post #17 of 22
I still say that if he's the "face" of the business at any point, and giving rude service, I say call and complain. You don't have to even say you know it's her husband. Think about it this way. Have you ever gone into a restaurant (or any business for that matter), received bad service from the wait staff and then complained to management? How do you know that the wait staff in question wasn't related somehow to the management? Let's say you did know that, would you still complain? If this was your business, and you had employees that acted the way he is, would you want to know, or would you rather have the customers keep their mouths shut because "It's none of their business?"

No one said that if you gave the lady a heads up on the service received that she would divorce the guy. Not even sure how that little scenario came about. I just know that if I had unhappy customers based on anyone representing my store, I would want to know about it...even if it turned out to be my husband (he would be demoted to trash detail BTW).

At least give the lady a chance to deal with the situation. I would rather receive complaints and have a chance to rectify them than to wonder why I'm losing business, and think it's based on the product sold. If she's given this information, and still has Ronnie Rude dealing with customers, then it's her ship to sink.
post #18 of 22
Why don't you tell the big fat jerk he's a big fat jerk. She probably knows but he doesn't.
post #19 of 22
Thread Starter 
Thank you so much for your opinions - - I know I can always count on cc'ers to point out things I hadn't thought of.

I get the impression that the husband is acting as the business manager and probably taking care of all non-cake details so his wife can concentrate on baking. And don't get me wrong - - I think that's wonderful and I would appreciate it if I were in her shoes. But my company's dealings with him have been in the roll of a supplier that he really doesn't want to alienate. (No, I'm not in competition with the cake shop.) Since he's probably co-owner of the business and married to the baker to boot, it's a little bit different than bad service from a waiter at a restaurant.

I didn't want to cause any problems here. I'm really happy for this lady that she's to the point where she can open her own business and I hope she succeeds. I didn't even know about the shop until I had to deal with her husband and began hearing about him from others.

I think I'll just wait a little longer and see how things go. Maybe he'll relax a little now that the shop is actually open and running.
post #20 of 22
Quote:
Originally Posted by jgifford

I get the impression that the husband is acting as the business manager and probably taking care of all non-cake details so his wife can concentrate on baking.


That could potentially be a big issue...when I was doing this for my wife I was essentially the face of the business since I handled all sales/customer service and most of the deliveries so she could focus on the baking. Many of our reviews praised both the product and the service so if the husband is dropping the ball she should see it pretty quickly in feedback from customers (assuming she checks on that).

The husband may also end up improving himself on his own, there's an entirely different level of accountability involved when dealing with your own customers vs. the customers of the company you work for (assuming he doesn't own the supplier you deal with).
post #21 of 22
If it were me I would want to know
post #22 of 22
If her cakes are so good, people will buy them regardless.

I worked for the Wicked Witch of the Universe. She makes employees quit on the spot, she chases really talented people out of the door and she even makes her customers cry!

Every lunch people are lined up for lunch, every Holiday people are lined up out the door. She treats her front employees like C*R*A*P, telling them they are stupid in front of customers and throwing things at them.

....think the "Soup Nazi" only 5-foot tall and 80-something years old.

Her business is booming in this town, but she STILL can't get a decent cake decorator since I left. Some days that really makes me smile.
Always put your eggs in one basket.......why do you want to carry two?
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Always put your eggs in one basket.......why do you want to carry two?
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