I never copy any cake exactly, but we agreed on this design: http://www.google.com/imgres?hl=en&sa=X&biw=1066&bih=570&tbm=isch&prmd=imvnse&tbnid=LSAG1uVb1LsbFM:&imgrefurl=http://andeverythingsweet.blogspot.com/2010/10/jessie-cake-toy-story.html&docid=2WT0PgB4oRCNMM&imgurl=http://2.bp.blogspot.com/_zcjdiTWj_0U/TMH5ov9sXRI/AAAAAAAADCo/LFS9HnS9jQ0/s400/IMG_2661.JPG&w=260&h=400&ei=XqL5T6WEDYWpqQGLiM2LCQ&zoom=1&iact=hc&vpx=839&vpy=106&dur=337&hovh=119&hovw=71&tx=146&ty=145&sig=109352889774445239571&page=1&tbnh=119&tbnw=71&start=0&ndsp=22&ved=1t:429,r:7,s:0,i:97
She asked specifically for her daughter's name in rope letters, so I added that. Anyway - I delivered the cake and it was her daughter who was there to receive it and paid me the remaining balance. I get about 10 minutes down the road and she calls me - very upset because the cake didn't have the 'cowgirl jessie' belt on the middle tier. I told her there wasn't much I could do to change the design since I was 40 minutes away... I said I was very sorry the cake didn't have that specific element, but that it was still a very cute cake. She said she thought it 'looked weird' and it wasn't what she ordered or expected. I offered a discount on her next order and she wasn't happy with that. She is asking for a partial refund because of this. I told her I would offer her a partial refund, and she should call me tomorrow (now today) since I was pulled over on the side of the freeway, and we could figure out what was fair.
SO -- I'm really not sure if I owe her much since I already bent over backwards for her. I do admit the cake probably should have incorporated a belt, but I guess I just see it as that important for the overall design. Here's a link to my cake: https://www.facebook.com/photo.php?fbid=471428246203814&set=a.396164097063563.101329.396098917070081&type=1&theater
Please... thoughts?? Do I owe this woman something?