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Customers are getting more and more bold

post #1 of 58
Thread Starter 
I got an email from a lady in NY who is getting married *drum roll* Aug 29th..and we are in July. She won't be flying into my country till exactly one week before her wedding which means everything has to be co-ordinated via email. Her fiance lives in my country. She says "If you can do my wedding cake for $300 US with 2 doz cupcakes, you will be my baker". At this point, I'm thinking August is right around the corner and you're asking me to do a last minute wedding cake on a breakneck budget as if I owe her some favour. I have another employee to pay. She wants the cake attached in red velvet plus 2 dozen cupcakes. I am trying to see if I can offer a smaller cake. Just don't see how a 2 tier cake with cupcakes is fitting into her budget.
LL
post #2 of 58
That's a lot of detail on the cake, plus 2 doz. cupcakes?? I personally would tell her I couldn't do it for less than X amount of dollars, and leave it at that. $300.00 just seems too low to me.
post #3 of 58
Those look like 6" and 8" cakes (you didn't specify). All those shells come from one candy mold, and there are only pearls (round balls) in addition to the shells. For 36 SMALL servings in those tiers plus 24 cupcakes, she is offering $300.

Today is July 7--wedding August 29. She is asking for 7.5 weeks lead time which is maybe all that your country's immigration system gave her.

I'm sorry but she is not out of line.

So maybe you should just say "sorry, no":
post #4 of 58
I agree that cake has alot of detail plus size and im assumeing she wants you to set up the cake and cupcakes i would be saying no way not for that price
post #5 of 58
I agree w/Irene. I'd say It's *just* do-able for that price. Don't k now just how busy you are but 7 weeks isn't all that bad. If you are already booked just tell them no.
post #6 of 58
I agree that this cake is simpler than it looks. It looks like a 6" and 8". That's 36 servings at $5 gets you to $180. 24 cupcakes at $3 is $72. Total is $252 so far. The extra $48 should cover the extra decorations. Molds for those go for about $5 or less. Here, $6 a slice would be reasonable for something that did not require carving or sculpting.

If you are not booked and $6/slice meets your pricing, why not do it?

If it doesn't work, say no. Of course, delivery and set-up would be extra.
post #7 of 58
I agree that it is not unreasonable in price or time.

I took the weekend off to work on my other business. Thursday night at 9pm, a lady called about a three tier fondant cake for Saturday. Her baker was in an accident and in the hospital. I helped her and made $400.00. I made the cake, will deliver it in an hour, and still have time for my other project.

Sometimes things just happen that are not so convenient. I do them when I have time and refer when I don't.

Because I'm not a primary wedding baker, sometimes I pick up on what others can't do. I always have two extra helpers and can usually pull off a last minute order, even when I'm booked. I like helping people in a jam. They remember it.
post #8 of 58
I'm thinking that if you do decide to do the cake, you'd better get payment up front and soon so that you have time to see if the payment clears.
post #9 of 58
With all due respect, NOBODY goes into a store and says "I want this, this and this and I'll offer you $xxx for it." To the customer I say "Sorry Sweetums, it doesn't work that way. My prices START at $x.xx and go up from there depending on the complexity of the cake." PERIOD. Trust me, if you start letting them dictate how much THEY think a cake is worth, you will NEVER get what it IS worth.
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post #10 of 58
The woman didn't dictate, she just stated her budget and asked if it was feasable for that baker.

My prices are my prices too. The offer was not unreasonable. It sounded pretty close. If it was slightly more, the OP could have said that it would be $$$, or just declined the order.It has to be hard for the client to deal with vendors in a foreign country. It looks to me like she had a good idea of market price.
post #11 of 58
Quote:
Originally Posted by bobwonderbuns

With all due respect, NOBODY goes into a store and says "I want this, this and this and I'll offer you $xxx for it."


That happens more often than you'd think, especially when products are custom-made. I don't see what the big deal is, since the business owner is free to accept the offer (if it is greater than or equal to their usual price), reject the offer outright, or counter with a less expensive product that can meet the customer's budget.

I actually prefer "bold" customers, since I can tell right away if we will be able to work with them or not.
post #12 of 58
.......... The offer was not unreasonable. It sounded pretty close. If it was slightly more, the OP could have said that it would be $$$, or just declined the order..........

Totally agree w/this ^^^
post #13 of 58
I didn't see any posts as to whether she has been talking to you via phone or only in emails. If she has been via emails only, be very careful, as there are many people who like to "prank" businesses.

I had this very thing happen to me. I owned a party supply and linen rental shop in Texas a few years back, and a man from out of state emailed that he wanted to hire me to do his party, and he would be in town at a later date for the party.

Long story short, a** of a kid playing pranks on his computer, could have cost me $$$ to do what was asked, I only got smart and asked for a phone conversation at which point emails stopped. This happens alot. So just be careful.

My 2 cents
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post #14 of 58
There was a forum thread about 6 months ago about a similar type e-mail going around. Someone ordering a cake, via e-mail, from out of the country.

The person who was writing the e-mail was doing something hinky with a credit card, I forget exactly how the scam went down, but it left the baker in debt some how.

I would avoid it. If her husband to be is here in the states, let him bring you cash.
Explain to her, that you usually do deposits, 6 months in advance and it is just too close to the wedding date for you to do otherwise and that you need to purchase the ingredients and materiel for her cake, so cash is the only way you can go.

If she is truly interested in having you make her cake, she will come up with cash.
If not, then oh well, go do something else that day.

Hope this helps,
tokazodo
Cake Hatteras

P. S. You make beautiful cakes! thumbs_up.gif
post #15 of 58
Quote:
Originally Posted by kakeladi

.......... The offer was not unreasonable. It sounded pretty close. If it was slightly more, the OP could have said that it would be $$$, or just declined the order..........

Totally agree w/this ^^^



I'll second this also. Can be done, if you want to and of course are not booked up. Be sure to make sure the payment clears or ask for cash only.

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