Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › Do you allow cake pick ups?
New Posts  All Forums:Forum Nav:

Do you allow cake pick ups?

post #1 of 8
Thread Starter 
Do you allow pick up of wedding cakes, and if so, how do you handle it when clients are late?
post #2 of 8
Quote:
Originally Posted by flossgrl

Do you allow pick up of wedding cakes, and if so, how do you handle it when clients are late?



I would not allow the pick up of a wedding cake personally. Too much can happen between your door and the reception that they will invariably put back on you...even if you have a clause in your contract that addresses this. Of course if it's only 1 or 2 tiers...or just a sheet cake, then it would be easier for someone to transport, but if you're talking 3 or more tiers, I wouldn't allow it.

I hope the cake is paid for. If you are waiting for someone to come pick up a paid-for cake, I imagine someone will show up. If it's not paid for, then who knows. I'd start calling whoever is supposed to come get it and find out what's going on.

If I am ever on life support, unplug me...

Then plug me back in.  See if that works!

Reply

If I am ever on life support, unplug me...

Then plug me back in.  See if that works!

Reply
post #3 of 8
I do allow customers to pick up any cake that is not tiered provided it is paid in advance.
Anything that is stacked I don't allow, I can only imgine the potential for disaster. thumbsdown.gif
post #4 of 8
I allow pick-ups of up to 2 tier cakes but never anything more like a 3 tier wedding cake. Flowers can get damaged once they leave here. Ppl other than cake decorators don't know how to store cakes when they collect them. I have seen people put boxes of cupcakes in a hot trunk. Imagine that. I have to tell them to keep them in the car with ac. Also, car seats are slanted and most ppl WILL rest a cake in the box on that slanted angle and expect nothing to go wrong.
post #5 of 8
I ask when they would like to pick up the cake. Then they say "10 am" and I say "Ok, that sounds perfect, but I have to head out at 10:30 am for an appointment." And then they come on time icon_smile.gif

I would deliver anything over 2 tiers though.
post #6 of 8
Thread Starter 
I always have payment in full first. The trouble has been them keeping the appointed time. Love the line of having to run out or leave for a delivery soon after. I am also only going to allow cupcakes and sheet cakes.
post #7 of 8
I have always allowed pickups of three tiers or less. That's actually what SPS was created for!
Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
Reply
Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
Reply
post #8 of 8
@flossgrl, I do allow pick-ups, but only during a given timeframe on Saturday mornings between 7:30 and 11:00. I make sure they understand I am leaving for wedding cake deliveries at 11:30. If they aren't there, too bad, so sad.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Decorating Business
Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › Do you allow cake pick ups?