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What is WRONG with these peole??? - Page 2

post #16 of 22
Quote:
Originally Posted by nhbaker

okay, so now I REALLY have to laugh -- just got off the phone with another math guru!

As stated in my previous post, my website lists my base per serving price, as well as my minimum order (dollar amount) requirements but I guess people can't do math or READ anymore

Caller "Hi, I got your info from your website....could you tell me how much it would be for a cake to feed 50 people"
Me: "what's the occasion?"
Caller: "a wedding"

Me: "Well.... as my website states, my minimum order requirement for a wedding cake is...."

again... UGHGHHHHHH!!!! I don't get it, do they think by inquiring by phone, the prices will magically change?


Your base price for fondant is $3.75/serving * $50 = $187.50, so they may have been willing to buy a few extra servings to get to $200. If not, I would have worked with the customer to get them an occasional cake instead, which is a $50 minimum.
post #17 of 22
Don't get frustrated.

Some people think the wedding cake is a table decoration.

Some people do all their wedding buying online which changes the mindset.

Some people watch Cake Boss where a huge tiered cake is put together in a half hour show. They don't notice that there are a dozen people with machines doing that..all they see is the "wave your hands and voila, cake" part.
And boy they don't see the price tag either.

It's good business manners to repeat to people what the total price will be when they ask. If a person confirms "not over $500" and your charge will be $575, then just don't schedule the consult. Period. You have better things to do with your time, don't you???

Anything that you email should also cc to yourself.
ALWAYS. Employees sending out emails MUST cc you the owner. ALWAYS.

If you want a positive confirmation, say so. Say "The appointment cannot be made until you confirm your acceptance of the total estimate".

Don't forget--when people buy online, they get to see the total before they hit "BUY". You have to apply the same strategy to scheduling consults.

ALWAYS spell out the contract in writing even for a friend. The contract has to say in writing how many servings, the payment schedule, any delivery charge, and the last date for changes. If you have the capacity, you say that you may accept extra servings added late for a higher fee. State clearly what the late fee will be (like, double the per serving charge).
post #18 of 22
Quote:
Originally Posted by BakingIrene

Don't get frustrated.

Some people think the wedding cake is a table decoration.

Some people do all their wedding buying online which changes the mindset.

Some people watch where a huge tiered cake is put together in a half hour show. They don't notice that there are a dozen people with machines doing that..all they see is the "wave your hands and voila, cake" part.
And boy they don't see the price tag either.

It's good business manners to repeat to people what the total price will be when they ask. If a person confirms "not over $500" and your charge will be $575, then just don't schedule the consult. Period. You have better things to do with your time, don't you???

Anything that you email should also cc to yourself.
ALWAYS. Employees sending out emails MUST cc you the owner. ALWAYS.

If you want a positive confirmation, say so. Say "The appointment cannot be made until you confirm your acceptance of the total estimate".

Don't forget--when people buy online, they get to see the total before they hit "BUY". You have to apply the same strategy to scheduling consults.

ALWAYS spell out the contract in writing even for a friend. The contract has to say in writing how many servings, the payment schedule, any delivery charge, and the last date for changes. If you have the capacity, you say that you may accept extra servings added late for a higher fee. State clearly what the late fee will be (like, double the per serving charge).



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If I am ever on life support, unplug me...

Then plug me back in.  See if that works!

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If I am ever on life support, unplug me...

Then plug me back in.  See if that works!

Reply
post #19 of 22
Not wedding related, but a person called me today asking for the price of a Bailey's cake, 12 Red velvet Cheesecake cupcakes and 12 Turtle cupcakes. She was obviously on my site because they were the exact names of the products. The prices are in bold on every product.
post #20 of 22
Quote:
Originally Posted by justducky

As my 77 year old mother says "They walk among us."

And they drive cars.
post #21 of 22
I can't tell y'all how good it feels to know I am not alone! I've been upset about this stuff off and on for two weeks.
I had a MOB asked to meet with THEM to discuss her wedding. I told her to check bride's schedule and call me, I would love to meet with them. Three days later, bride contacts me on FB asking what I would charge for wedding cake to serve 150 and grooms cake for 50, all fondant. I told her that I charge $4 preserving for fondant, so wedding cake would cost $600. Then asked what her budget was. She comes back with, it's way out of her budget....which is only $450. She then tells me she has talked with a bakery in another town, 40 miles away, and they were too expensive at $3.25 a serving. I shared with her ideas to save money, like a kitchen cake for some of the servings. She thanked me and told me that she had an appointment with the bakery and if they could do a wedding cake to serve 125 ppl for $400 and a fondant grooms to serve 50 for $50, she was going to go with them. (Okay...) Then I get another message from her asking how many the cake in my profile picture on fb serves, "I just want to get an idea of what a cake that serves 175 ppl looks like" (???) In all this, she won't sit down with me and talk about this cake. I live 6 miles from the venue! She knows me and my work. I just don't get it.
Then on the 4th, I'm working on two cakes to deliver and making ice cream for a party I am attending that day when I get a phone call. Caller wants a cake for Sunday, feed 50, three tiers, basketball on top, graphics of Celtics. I ask her about a budget, "Oh, I really didn't think about it, what would this cost?" When I tell her that's a $200 cake, she says, "that's WAY MORE than I wanted to pay!" Okay, but you aren't telling me what you want to pay.....so she sends me two cake photos after the call. The one I mentioned and a 1/2 sheet cake with a fondant jersey covering the whole cake, minus one corner, which has a basketball on it. I send her a quote of $90, less than $2 a serving. She responds with, "this is a little out of my budget" Really? Now we have a budget, we just aren't willing to SHARE it??? So, again, I ask her what her budget is....she responds by sending me a photo of a two tiered fondant covered cake, in zebra with a pink loopy bow on top and a message saying, "I got this for my step daughter for $50"
She ended up ordering from a friend, a 1/4 sheet cake with no fondant or basketball and 2 dozen cupcakes for $50.
Why are we playing these games? I'm so confused. Don't send me a photo of the queens cake and ask for a quote if you want to spend $50. Just tell me what you are looking to spend so I can help you!!!! Ugh!!!
post #22 of 22
Oh, and I should add, in the last message from that bride, asking about a cake to serve 175? Her "simple, fondant covered cake" went to, "something with a square bottom, round on top, then a smaller square and another round on top" I thought, she's already said she is going with the XX bakery, I am not going into why this will increase the cost of her cake by nearly $200. icon_sad.gif
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