I did a tasting and consultation for a 200 serving quienceanera one year ago. The mother was getting prepared and shopping around way in advance. I spent almost 2 hours with them. She said she would keep in touch in regards to actually booking the cake. Fast forward six months later and she booked her cake with me. The cake is due early July. This lady has since come to my home THREE more times but these times she has come as a guest to another clients tastings/consult (her friends/family). After every consult, she starts asking about her order and starts changing things around (another 30 mins). She has also sent me numerous emails and called several times (at least 6 times) to KEEP changing even more things!! It is so frustrating!!!! This morning I emailed her to remind her that her final payment is due this week. She emails me back wanting to know if she can drop the money off and discuss changing flavors and some design aspects. I KNOW she will call if I am not available in person to discuss. I have a bad feeling about this order. I can just sense that there will be something that she will say is not up to her expectations. I wish I'd cut her off months ago but I couldn't given that her order was going to bring me a nice profit (will cost $850) and she's referred several other clients. I'm all about customer service and earning your clients patronage but this lady takes the cake (no pun intended). I feel like I'm going to pull my hair out!!!!!
Ok, done venting.