I feel horrible, My first accident on a cake..

Hi everyone! I feel horrible! so sad!
I have my first accident on a cake after delivery.

I usually give the cake without any box, sometimes are so big that I can find a box to delivery the cake.

This costumer was a friend of my best friend. So I don't make character cake for people that I don't know you know for the rights etc etc

But the case was She wants a Mickey Mouse Face cake like the picture she found in internet ( I have seen many cake like this in CC) BTW Thanks for your tutorial and help for this cake.

Anyways, when she came to pick it up the cake and after said "...Oh it is perfect thanks.." she ask me.."... where is the box? I would like have the cake with a box because I do not want anything touch the cake.."

I said I usually not have a box for cake, but I can still "wrap it" for you, and then we put cellophane and cover the cake.. I did that..and she was a bit upset about the box.

A couple hours later a received a email.. that some decorations were falling down..the buttercream "balls" around the cake. Oh my!, and she sent me a picture of that.. and the email said:

"I'm a little upset the packaging did not hold well, by the time we got home, quite a lot of the red balls split apart as you can see in the picture, if not for the cellophane packaging most of the balls would have fallen off

Am not sure how I will transport the cake to their to the school tomorrow as I need to drive and I suspect the damage will be more

I guess much cannot be done now, but I wanted to let you know for future cakes please ensure you can deliver the cake in a cake box using a cake cardboard base that will hold the decoration firmly unlike the plastic one you have used.."


I usually use carboard foam to place the cake..
Do you know why this falling down???? The red balls were made with buttercream frosting

What Can I do?

I'll apreciatte any fedback!

Thanks

Thanks for the comments, I thought that the costumer was not driving carefuly too, but I do not know...

The base is foam cardboard, is not plastic as she said... I have a big one, so I cut depending of the size of the cake. I bought it in Michael's, a seller recommend me for put the cakes.

I would like to share, that after all was a happy ending!

In the email that I sent her, I proposed, I will go to her home and fix the cake, so I did that!

I went to her home, with a piping bag full of red frosting! and voalå! problem solved!
After she was happy with the cake, and I said to her, please be so carefuly whe you drive with the cake.

So thank you for all the post!

I feel happy now!