I'm a home-based cake maker (legally allowed in the UK, as long as you're registered with Environmental Health in your local authority, which I am).
I made a 2 tier bat mitzvah cake this last weekend, along with 42 cupcakes.
As I often do, I emailed a copy of the photo I took to the customer. I received this back earlier today:
Thank you for the photo - very kind and thoughtful
The cake looked beautiful but unfortunately the sponge was dry!!!
Half of it was uncut and I brought it home hoping to put it out on Sunday for another family get-together but unfortunately the vanilla sponge wasn't up to scratch, wasn't put out on the table and has been thrown (there was no point keeping it if it was inedible). The chocolate sponge wasnt as bad.
A rather expensive cake to end up in the compost bin, I think
Hope to hear from you shortly
I haven't replied yet, as I'm too shaken and upset. My husband is very measured and will be able to help me reply in factual, businesslike manner, without emotion. (I'm a very emotional person! LOL!)
However, as she has disposed of the cake, there is absolutely nothing I'm prepared to do. IF I had thought the cake seemed dry when I was torting and filling, I'd have re-baked. But it seemed fine.
I did freeze this cake, which isn't something I usually do. However, I know many, many people do bake ahead of time and then freeze, so I don't believe this has anything to do with it. It was very well wrapped, so freezing for a week won't have affected it.
As she has disposed of the cake, I have nothing to inspect. But I'm just so upset.