Originally Posted by rosech
I live in a land far far away from the west. I am always amazed with a lot of refund stories. I don't understand why one has to get 100% refund when people ate cake. A certain percentage yes, but 100%?!!
They ate cake because it is your responsibility to feed the party cake which is what you are paid for.
In some cases a full refund should not be given, but in this case it seems like the cake was either not supported correctly or shipped correctly. If things happen sometime you have to eat that loss and return the money.
As far as the OP saying there was no written contract it doesn't matter. In fact it is in favor of the bride in this case because you didn't provide an intact cake. Once both parties agree on the cake and pay for it that is a contract in itself that will hold up in court. If you don't have the money, tell her that you will pay her back as soon as you can. Maybe she will feel bad for you and only ask for half her money back. But you should feel so bad that you want to pay her the full amount. Why would she want free cakes from the person who couldn't deliver a Wedding cake intact?