My very first cake disaster happened last night the wedding cake didn't make the ride so well it was a topsy turvy the back of the bottom tier just split causing the other two tiers to go tumbling. i got to the venue the brides dad was screaming at me like I did it on purpose i have never been made to feel that bad ever. i had to ask the brides mom to ask him to leave so i could figure out what i was going to do and how i could fix the cake I could not think with him screaming at me like he was. I ended up putting a dummy tier on the bottom recovering the top two tiers some of the petals on the gumpaste stargazer lilies were broken so i just removed the broken petals i just left the bottom tier in the back and told them to still cut and serve it. I did the best i could with what i had the cake was still pretty but not what it was before. i feel like i do owe the bride some sort of refund or compensation do i offer her a full refund? a partial refund since they still had cake? or do i offer a free cake? never had this happen so not really sure what to do any advice would be appreciated.
post #1 of 22
4/15/12 at 10:25am