post #16 of 16
I used to get this every once in a while. I guess then I got, well, meaner.
I mean that when I emailed back and forth with a client, I became more professional, less "friendsy" and had a more "don't mess with me" approach. Even with design and flavor options, I will make strong suggestions, and I have no qualms about telling people what is going to be best for them. I'm the expert. (well, kinda!)

I always give them 2 pickup times. For example...
"Friday morning works for me. I have wedding deliveries in the afternoon. I will need an hour window so I know to have your cake ready. I can do 9-10am or 10-11am. Which works best for you?"
This reads "I'm a busy person with more important clients than you (aka brides). I need to know when to put the finishing touches on your cake, otherwise, it will be unfinished when you get here and that is not my problem. These are the times I want you here, all other times are off limits."
I dunno, for whatever reason this approach has seemed to work. The people that are occasionally late call and profusely apologize, as if I'm going to yell at them, so I must come off a little less nicey-nice than I used to, and I'm happy with that!
life is short, get a cakesafe.
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life is short, get a cakesafe.
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