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My first complaint... I feel sick to my stomach :( - Page 4

post #46 of 52
4/4/12 at 7:25am
Quote:
Originally Posted by LoveMeSomeCake615

Quote:
Originally Posted by lilmissbakesalot

Quote:
Originally Posted by SavandCatMom

... It's up to you to decide whether or not 3-D cakes is your "thing" or trademark design. If it is, then you should re-make the cake according to her specifications. If not, then just be honest with her and tell her why your product has changed compared to your first cake. The chances are, you will lose this customer if your answer is the latter but if it's not commercially viable for you to do 3-D cakes for $80 then it won't matter. Good luck!



WTH?

This makes no sense at all. Lots of cakers make both tiered and carved cakes (myself included). It doesn't have to be one or the other.



Yeah, I gotta say, I was thoroughly confused by this post as well. icon_confused.gif



Perhaps they meant that if 3D cakes were her "thing" then no one need specify they want 3D since that would be the default cake people would come to her for. If not her "thing" then they would need to specify a special order for a 3D cake.

I dunno, I was confused too, but this was all I could come up with?
A down-to-earth South African who has a growing interest in fondant cakes...I've been bitten by the cake bug!
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A down-to-earth South African who has a growing interest in fondant cakes...I've been bitten by the cake bug!
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post #47 of 52
4/4/12 at 8:25am
You gave her exactly what was outlined in your message to her - period. It was a last minute cake and she ended up with a beautiful cake for her party. No explanations needed to justify your prices, if she in the future would like another 3D cake, the price will be $xyz. Beginner pricing mistake or not, prices in general go up all the time, we are all paying more for our ingredients, utilities, gas for our car...and I haven't seen the grocery store or the gas station post an explanation of why today's price is higher than the last time we purchased their products.
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post #48 of 52
4/4/12 at 8:35am
cfao - I haven't seen the grocery store or the gas station post an explanation of why today's price is higher than the last time we purchased their products.

Well said and I totally agree
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post #49 of 52
4/4/12 at 5:44pm
Quote:
Originally Posted by momma28

cfao - I haven't seen the grocery store or the gas station post an explanation of why today's price is higher than the last time we purchased their products.

Well said and I totally agree



I know that is right! Prices go up all the time. I am meeting with a bride Friday, who I gave a general quote for an 80 serving cake a couple of weeks ago. Guess what? I have had a price increase since then, cause a product I use cost more. What can I do about that?
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post #50 of 52
4/4/12 at 6:44pm
Heck, based on gas prices alone we should raise our prices every week! icon_wink.gif
Before you ask- I'm licensed, inspected, insured, and all that jazz.
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Before you ask- I'm licensed, inspected, insured, and all that jazz.
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post #51 of 52
4/5/12 at 5:30am
Customers need to be told what and why. Sorry this happened but it's part of the business.
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post #52 of 52
4/5/12 at 8:07am
Quote:
Originally Posted by momma28

Yep....now I remember why I stopped posting on cc. Agree to disagree



I can totally agree with that! thumbs_up.gif
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