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PDF version of the Cake Central Magazine problems

post #1 of 2
Thread Starter 
Dear Heath and Jackie,

I am once again writing to let you know I am having a problem with getting the link to the latest issue of the magazine.

I originally ordered my subscription in April of 2011....the order number is #40271. When you recently said the magazine is going to be in digital form I was glad to be getting something. You have a page where one can choose to get the digital version and you are doubling the subscriptions of those who choose to get the digital version. I have been trying to fill out that page, it asks for an order ID, I use my order number of 40271 and receive an error message that the number has already been used! There is no explanation of what the Order ID is or where it can be found so I sent you an email asking about this and never received a response. I also sent an email about not receiving the link to the newest issue( I seem to have to do this every time there is a new issue) and again, have not received any sort of response.
I love this site but am getting extremely frustrated with the communication issues I continue to experience.

Please let me know how this can be resolved.

Sincerely,
LuAnn Jenson
ladij153
ladij153

Just a reminder for us all: Freedom isn't free....Many humble thanks to those few of you who are willing to pay the price for the many of us....
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ladij153

Just a reminder for us all: Freedom isn't free....Many humble thanks to those few of you who are willing to pay the price for the many of us....
Reply
post #2 of 2
I have had the same problem when selecting the option to cancel my subscription. I sent an e-mail to customer service approx. a month ago and also called and left a detailed voicemail 2 weeks ago, but still no response.
I am told that my order # has already been used.
I too am getting very frustrated ...
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