Originally Posted by carmijok
This story reminds me of a person who called the bakery I worked for and wanted to bring her son in to pick out what kind of birthday cake he wanted in a couple of weeks. I said 'fine, as long as you come after 4:30 because we are having a wedding tasting at the moment.' So what does she do? Shows up 10 minutes later with wild child in tow.
The owner of the bakery was with a bride and her fiance and 2 others and the tasting table was smack in the middle of the shop. (it was a custom bakery by appointment only).
Maybe the owner should train all the staff to say "we have appointments open at 4:30 and 4:45, which would you like?" It takes a real effort to remember to say that each time. I know it sounds hard and distant, but some people really need to be given a professional message without the option for other interpretation.
The mother heard a message that her puny brain couldn't parse into sensible adult behaviour. What she heard was "there's tasting cake on the table right now". She didn't hear the "come after 4:30 " part at all. So she jumps in the car...