Originally Posted by erin2345
What is wrong with saying sorry
Originally Posted by leah_s
Me = "I'm sorry, but I don't offer sheet cakes."
? You don't want to come across as bit**y, and you want them to come back to you next time they have a cake you can make! If I can't do it, I say "I am SO sorry I am booked that day/don't do that kind of cake, but I would love you to keep me in mind for your next special cake! Sorry again!" Nine times out of ten the person replies back to me thanking me for my response. And they always email me again in the future to order a cake I can
do. If someone replied to my earnest request with a curt "I don't do that" I would be offended.
People aren't going to not order a cake from you in the future because you didn't apologize to them for being booked. That's ridiculous!
Apologizing for every little thing puts you in a subservient position. You are acting subordinate to your customer (i.e. DOOR MAT). Men don't act this way... ever. In business you are much more respected by only apologizing for actual mistakes then if you were bowing and saying"sorry" every other word because you can't accommodate every order, request and whim of your customers.
As women it's in our nature to apologize for every little thing and I fight it myself, but thanks to my wonderful husband he set me straight about this (as well as lots of studies confirming it). If I say "Sorry, but I think XYZ" he's like, "Sorry for what? Having a brain?"
And he's right. Anyway, especially if you are dealing with a man the more you say you are sorry for stupid stuff, the more subservient he will instinctually think of you, i.e., treat you like crap and expect more and more.
In my business I now make sure I never apologize for stuff unless it's an actual mistake that is MY fault. Not the florist's fault, or the coordinator, or the venue... but mine and only mine.