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No show, no call, no text, etc. - Page 2

post #16 of 19
Quote:
Originally Posted by MissJoyous View Post

I'll be charging $24 & $14 for orders.

I, for one, would like to know how you got those figures.
post #17 of 19

Thank you, I really appreciate you replying on this. I am really initially anticipating selling orders by order ~ which is going to be a dozen regular or 2 dozen minis... so what is the proper way to collect 'up front' then? I do have a business & personal PayPal set up... but they charge a fee (can I add the charge fee to the order?!).. which, over time, will add up. So I am just trying to find the best way to start this, as I am launching my opening next week.

 

Any & all information and advice is really appreciated! I don't have a way to set up online ordering yet... or a program to generate an invoice... I am asking for a week lead time on orders... this money part is the stressful part for me. It's one big change I'm making going from freelance *key word being free" cupcake caterer to the business side... And I'm still not quite sure how to collect such payments; albeit big or small...

 

Thank you for anything you can offer.

post #18 of 19
Quote:
Originally Posted by Apti View Post
 
Quote:
Originally Posted by KoryAK

Colababy - never, ever, ever make an order without SOME sort of deposit or credit card number or SOMETHING. As you can see, HE didn't consider it a real order because he hadn't paid for it.



ESPECIALLY IF YOU ARE A HOBBY BAKER AND BAKING FOR FRIENDS/FAMILY!!!!!!!

Make them give you SOMETHING. A suggestion is a small dollars ($10-$15) donation that you can apply to a charity or microloan like Kiva. You can get the client's email address when you receive the $10-$15. You can then send an email link/forward showing the money was donated to the charity in their name. (Kiva is a wonderful microloan organization and charges $25 for a microloan.)

If you don't get the $$ BEFORE YOU TURN ON THE OVEN, then no whining if/when they act like idiots.

 

 

Quote:
Originally Posted by KoryAK View Post

As an open shop, I also don't require deposits on some of the small cakes and cupcakes that we keep in stock with the same line of thinking - I can sell this to SOMEONE. But before this, when I was home-based, I did NOT turn on the oven without payment. I have no one else to sell it to easily and what are the chances someone would want that exact flavor combo and size?

 

 

Quote:
Originally Posted by Apti View Post
 
Quote:
Originally Posted by Amylou View Post

If that's all you'll be charging for orders, I would just get the payment up front.

 

yup.    they pay first........THEN get goodies later.

 

 

Sounds like you folks are speaking from some costly Real Life EXPERIENCE.

Lessons learned. Good For You.  Each of you discovers what is best in your own locality.

Best Wishes to all of you and much success in your future commerce.

~~We are living in a world today where lemonade is made from artificial flavors and furniture polish is made from real lemons. ~Alfred E. Newman
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~~We are living in a world today where lemonade is made from artificial flavors and furniture polish is made from real lemons. ~Alfred E. Newman
Reply
post #19 of 19
Quote:
Originally Posted by jason_kraft View Post

To play devil's advocate, for smaller orders with limited decorations a deposit may not be necessary. The majority of our business is relatively basic birthday cakes and cupcakes, and we only require deposits on larger orders (over $200). In four years and 700+ orders we've only had one no-show, and we were able to remove the writing, re-frost the top, put it in the freezer, and sell it to another customer a week later.


I know you posted this ages ago, but I just wanted to say that I've had the similar experience that people hold up their end of the bargain and I don't even have a store front. I find that a deposit of one third is enough and I don't ask for final payment until the day of. Not once has anyone left me high and dry. (knock on wood). I think people appreciate being treated this way. I know I'm taking a risk that if they had a sudden death in the family or something like that, I'd be stuck with a cake, but I think that's ok because I'm doing business in a way that makes people feel comfortable. My orders range from about $200-$1,000.

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