Just went through something similar, where these people totally tried to "jack" me on every turn, including them not having a computer or cell phone so I could keep in contact with them regarding the event. Them not having any transportation so they could get the cake and they didn't think they should have to pay for me to come to them AND use my EZ-PASS (for tolls, etc.) Even had the nerve to tell me that they were doing me a favor by showcasing the complicated cake they wanted for $50(cake should have been about $300) And when I quoted that price, they were like "it's just a baby shower not a wedding....." Then to add insult to injury, I find out they paid over $500 for a baby shower cake for another family member! Right then and there, I walked away. They are still calling me, to this day, trying to get me to make this cake for them and I have blocked their number from my cell. Now what I have done is, when people ask me anything I direct them to my website and will not discuss any pricing. No deals made by word of mouth with them or anything. If they go to the site and don't like my prices, then they can go to Costco/BJs/Safeway/Walmart and get their cake. I am still nervous about charging a lot for my cakes because I am new at this business, but not new at doing quality cakes, so I realize now that my prices are probably justified(even though I am still nervous about charging a lot, but I am getting more comfortable with it) I don't care if they are family, friends, or whatever. EVERYONE goes to the site, that way I don't have to feel stressed about talking prices and them trying to hamstring me because they want a cheap cake for celebrity cake artist style work. Good luck to you and I hope that cow gets a bunch of orders since she "did most of the work" (smh as I still can't believe the GALL of this woman!)