Cake Central › Cake Forums › Cake Talk › Cake Decorating › The friend/customer who made me quit (a long story)
New Posts  All Forums:Forum Nav:

The friend/customer who made me quit (a long story) - Page 2

post #16 of 108
There's no need to quit...as Rae said once you have an established business you will get your money upfront, and if a customer is harassing you, you can simply return their money and wish them luck on their event.

In this case quoting them the real price would have probably scared them off anyway.
post #17 of 108
I would have taken the limo home. icon_biggrin.gif People can be so ignorant about cake prices. Your cakes are great!
post #18 of 108
Thread Starter 
Quote:
Originally Posted by icer101

Why in the world did you think you needed to practice on a neighbor that you don,t really know . With all the pics of cakes you have on here ,etc. i don,t see that you needed to practice or do anything for her and him like you did and get insulted. If i think i need to practice, it will be on a close friend or family member.Cake decorating is hard , time consuming, etc. to do it for cost of ingredients. Keep it up!!!!



I haven't made many three tier cakes or many tiers larger than 10"...my family events just aren't big enough to need cakes that size, so that's the aspect I was wanting to practice.
post #19 of 108
Thread Starter 
My husband says if these had been paying customers, they would have been the kind to find a problem with the cake so they could demand a refund.
post #20 of 108
Quote:
Originally Posted by Texas_Rose

My husband says if these had been paying customers, they would have been the kind to find a problem with the cake so they could demand a refund.



And to handle that when you set up your business, add a signature block to the bottom of the contract and have them sign off when dropped off or picked up that the cake was acceptable. Also have a written policy up front as to how much of a discount will be applied to FUTURE orders in the event that they didn't like the cake they previously accepted and signed for.

Like my grandma always said, there is more than one way to skin a possum... you can do it while he's alive but it's easier if you kill'em first, it's mostly about planning and then comes the execution. icon_wink.gif

(Disclaimer - I have never killed or skinned a possum, this is just an old saying to be taken lightly... no possums were harmed in the delivery of this message and I have nothing against possums as a demographic icon_wink.gificon_wink.gificon_wink.gif )
post #21 of 108
Quote:
Originally Posted by Texas_Rose

My husband says if these had been paying customers, they would have been the kind to find a problem with the cake so they could demand a refund.



Yes, and that's why you save all ordering details and correspondence. If the cake is what they ordered and you have a picture of it, they can demand all they want.
post #22 of 108
Surely, you mean this client is the one who made you "quit giving away free cake" or "quit allowing yourself to be treated with disrespect" and not really quit your cake art, right? Texas, you have been so helpful with advice to others and talented, don't really quit!
The rest of us need to print out your story and read it each time we are tempted/pressured to take on a demanding client.
post #23 of 108
Texas Rose you are just a kind hearted person. If you love your art dont let one bad experience take it away from you . But yes my jaw dropped when the neighbor said we ran out of money and wanted to know if youd do it as a "favor"
Yes you do live and learn .we all have had lessons to learn
I think someone was right they should have had the Limo.take you home .
post #24 of 108
I don't mean this in a cruel way AT ALL, but anytime you ALLOW someone to take you through all those changes/criticism for a FREE cake and continue to deal with a BAD customer like that, you may not be cut out for business. There is no way I would have endured all of that. You can get experience making cakes some other way.
post #25 of 108
That is unbelievable. You are much nicer that I am. I would have told them where they could go and to take their ingredients with them. What a nerve. I don't sell my cakes because I am actually sick of dealing with people. I just started decorating recently because I found that I enjoy it. What I find is that I'm getting requests for cakes from my kids friends. So far, I have them bring me the ingredients but never had a problem. I do this only for the close friends and so far no problem. Anyone else I say no.
post #26 of 108
Thread Starter 
Quote:
Originally Posted by Goreti

. What I find is that I'm getting requests for cakes from my kids friends. So far, I have them bring me the ingredients but never had a problem. I do this only for the close friends and so far no problem. Anyone else I say no.



That's what I usually do. This woman was the first person I've made a cake for who wasn't a close friend.
post #27 of 108
Dear Texas Rose,
I can't believe your story. The nerve of some people. I actually had to go back and read who the OP was. I see you posting on here all the time responding to peoples questions. I would have thought you were a total pro.....actually, you are. Your cakes are amazing. Don't let any fool make you not want to go into business. I am a hobby baker for friends and family only but I won't even turn on my oven for them for less than $50. Keep on doing what you do because you're awesome at it. and NEVER do ANYTHING for this lady again. If she ever wants any cakes from you, tell her to kiss your grit cakes...it's free!
Don't bother me. I'm on Cake Central.
Reply
Don't bother me. I'm on Cake Central.
Reply
post #28 of 108
Quote:
Originally Posted by MamaDear

Quote:
Originally Posted by Texas_Rose

My husband says if these had been paying customers, they would have been the kind to find a problem with the cake so they could demand a refund.



And to handle that when you set up your business, add a signature block to the bottom of the contract and have them sign off when dropped off or picked up that the cake was acceptable. Also have a written policy up front as to how much of a discount will be applied to FUTURE orders in the event that they didn't like the cake they previously accepted and signed for.

Like my grandma always said, there is more than one way to skin a possum... you can do it while he's alive but it's easier if you kill'em first, it's mostly about planning and then comes the execution. icon_wink.gif

(Disclaimer - I have never killed or skinned a possum, this is just an old saying to be taken lightly... no possums were harmed in the delivery of this message and I have nothing against possums as a demographic icon_wink.gificon_wink.gificon_wink.gif )



As nice as those things are they are no protection against a person who is committed to making your life a nightmare until they get what they want. Whether or not your sign off clause gives you legal cover, that does not mean people still will not try and badger a refund out of you. There have been plenty of stories of decorators dealing with bridezillas, monster in laws, etc who despite what the contract says attempt to push for a refund. No need to look any further than the story of the CC member who took her cake home because of the attempt by the client to try and get a refund when the cake was delivered.

A future order clause will likely enrage the kind of people Texas describes in the OP. Didn't trust her with the money--you think that kind of person is going to be happy with a discount on future order? They are not going to want a discount on a future order they want it now (call J G Wentworth ;p). It does not matter to them whether it is in the contract, people bent on getting something back are going to try and make your life miserable in an effort to get what they want. Too many stories around here are a testament to that.

I don't disagree with the fact one should limit opportunities for being taken advantage of. However opening a business does not insulate you from the kind of people in the OP. They simply use other avenues. Yes it gives you a better chance of avoiding them--but then when you need to pay the bills you may end up having to take these kind of clients because you need the business. Owning a paying business does not de facto protect you from the kind of people described in the OP. You many not have them in your kitchen but there is still plenty of opportunity to make your life a nightmare.

And if Texas does not want to do deal with those kind of people then she should not push for a paying business. Personally I would encourage her not to let one really bad encounter ruin a potentially rewarding endeavor. Her husband is right their actions demonstrate there are people out there that will make your life uncomfortable paying business or not.
post #29 of 108
People like that can smell a soft heart like a crow smells fresh roadkill (sorry that's all I could think of - I'm so mad at your neighbor for you). We all get caught and have horrible stories (nothing like yours) but like the saying goes, what doesn't kill us, makes us stronger. Looks like "someone" needed a lesson on how to develop a carbide steel spine.
icon_smile.gif
post #30 of 108
texas rose, if you are going to let ONE idiot make you decide to give up what you're doing...then we should all quit! you probably have been feeling stressed over your long run in "hobby baking" and have been either looking for a reason to keep going or quit. these people were going to take advantage of you regardless of what you did or didn't do. yes, you know it is your fault for letting them walk all over you. but...you will pick yourself back up again when you have taken the time to be upset about this issue and dust yourself off again. I truly believe that! No one with this much talent just gives up something they love...that I don't believe. Just tell yourself you are going to take some time to mourn the stupid-ness of the situation and move on! THAT I believe you can do!
It's not "just" cake...it's my life!
WI State Representative for Icing Smiles...start 'Baking a Difference" today!
Reply
It's not "just" cake...it's my life!
WI State Representative for Icing Smiles...start 'Baking a Difference" today!
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Decorating
Cake Central › Cake Forums › Cake Talk › Cake Decorating › The friend/customer who made me quit (a long story)