Originally Posted by MamaDear
Originally Posted by Texas_Rose
My husband says if these had been paying customers, they would have been the kind to find a problem with the cake so they could demand a refund.
And to handle that when you set up your business, add a signature block to the bottom of the contract and have them sign off when dropped off or picked up that the cake was acceptable. Also have a written policy up front as to how much of a discount will be applied to FUTURE orders in the event that they didn't like the cake they previously accepted and signed for.
Like my grandma always said, there is more than one way to skin a possum... you can do it while he's alive but it's easier if you kill'em first, it's mostly about planning and then comes the execution.
(Disclaimer - I have never killed or skinned a possum, this is just an old saying to be taken lightly... no possums were harmed in the delivery of this message and I have nothing against possums as a demographic
As nice as those things are they are no protection against a person who is committed to making your life a nightmare until they get what they want. Whether or not your sign off clause gives you legal cover, that does not mean people still will not try and badger a refund out of you. There have been plenty of stories of decorators dealing with bridezillas, monster in laws, etc who despite what the contract says attempt to push for a refund. No need to look any further than the story of the CC member who took her cake home because of the attempt by the client to try and get a refund when the cake was delivered.
A future order clause will likely enrage the kind of people Texas describes in the OP. Didn't trust her with the money--you think that kind of person is going to be happy with a discount on future order? They are not going to want a discount on a future order they want it now (call J G Wentworth ;p). It does not matter to them whether it is in the contract, people bent on getting something back are going to try and make your life miserable in an effort to get what they want. Too many stories around here are a testament to that.
I don't disagree with the fact one should limit opportunities for being taken advantage of. However opening a business does not insulate you from the kind of people in the OP. They simply use other avenues. Yes it gives you a better chance of avoiding them--but then when you need to pay the bills you may end up having to take these kind of clients because you need the business. Owning a paying business does not de facto protect you from the kind of people described in the OP. You many not have them in your kitchen but there is still plenty of opportunity to make your life a nightmare.
And if Texas does not want to do deal with those kind of people then she should not push for a paying business. Personally I would encourage her not to let one really bad encounter ruin a potentially rewarding endeavor. Her husband is right their actions demonstrate there are people out there that will make your life uncomfortable paying business or not.