i am actually thinking you needed some dowels or support under the really heavy bow. so sorry this has happened to you i do think a PARTIAL refund is in order. ask to see pictures...if they served they cake then they at least need to pay for cost of supplies
This is an oft-repeated sentiment, but I've come to the point where I don't agree. The OP showed up with a cake that was clearly damaged and sub-par. There was no time for the customer to go buy another cake. The OP said there were people around when she arrived, and the customer was not happy and probably uncomfortable. The customer was in a no-win situation. Telling her she has to pay for the ingredients because she served it is just a big "GOTCHA".