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Upset Customer, Cake Disaster and Complaints After Party? - Page 2

post #16 of 22
Quote:
Originally Posted by step0nmi

i am actually thinking you needed some dowels or support under the really heavy bow. so sorry this has happened to you icon_sad.gif i do think a PARTIAL refund is in order. ask to see pictures...if they served they cake then they at least need to pay for cost of supplies


This is an oft-repeated sentiment, but I've come to the point where I don't agree. The OP showed up with a cake that was clearly damaged and sub-par. There was no time for the customer to go buy another cake. The OP said there were people around when she arrived, and the customer was not happy and probably uncomfortable. The customer was in a no-win situation. Telling her she has to pay for the ingredients because she served it is just a big "GOTCHA". icon_sad.gif
post #17 of 22
Sorry full refund is due, what else are you suppossed to do but accept a cake if the event is right now, not tomorrow or next week. OP does not have to give up caking, just practice, practice, practice.
post #18 of 22
Big ditto to the last two posts. It was cake, so it was eaten. Guests were already there! Where is she going to get another cake?
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
post #19 of 22
I'm so sorry that this happened. I do agree that they deserve a full refund but DO NOT let this end your business. Take some time, practice, and learn from those mistakes. I have only been doing cakes for a few years but things happen. In the future just make sure to give yourself enough time to start over if you need to. Research every aspect and if something begins to go wrong figure it out and fix it asap. For me personally the biggest thing has been learning how to plan out my time well so that you can fix things before the cake is delivered. Honestly CC'ers have helped me so much. I guarantee if you ask for help with enough time to fix it someone in here can help you. Cry it out, take a deep breath, and focus on making the next one as perfect as it can be. thumbs_up.gif
post #20 of 22
(((HUGS))) The picture looks great . chalk it up to experience .Im baking cupcakes and cakepops for my nephews girlfriends baby shower then driving them 180 miles . Im sort of nervous something will get screwed up .
post #21 of 22
Quote:
Originally Posted by Cakery2012

(((HUGS))) The picture looks great . chalk it up to experience .Im baking cupcakes and cakepops for my nephews girlfriends baby shower then driving them 180 miles . Im sort of nervous something will get screwed up .



Rather than saying it looks great, I would say it is a great start.
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
post #22 of 22
Not to OP, but in general, don't insult the customer with a partial refund because they ate it. They had no choice. Guests were there and dessert had to be served. If you charge a premium price, you should deliver no lees than a premium product, as expected. But for those who do offer partials because they ate a sub-par cake, all of you new cakers need to thank these bakers for sending their dissatisfied customers your way.

Besides that above advice posted earlier, I agree with what has already been said. Don't spend the money until all is well. And they may not get to you for a few days. Cake is not a top priority. I use Paypal for the very reason that a customer can freeze their purchase price if dissatisfied. Bad word of mouth will hurt you much longer and cause you to lose much more money than the cost of any cake.

Make sure your experience in both decorating and structure are at a level where they are ready for sale. Instead of quitting, why not just take the simpler cakes and refer the rest until yo feel confident. I happily refer more than I make, giving the web address. phone number, and the name of the bakery that can execute the desired cake perfectly.

WE all have to learn and learning costs time and money. It can take years before someone is ready to sell their products. But just remember, they expect a premium product, because that is how you portray it and how you charge for it.
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