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COPY OF CAKE CENTRAL MAGAZINE  

post #1 of 11
2/1/12 at 7:43pm
Thread Starter 
Help!!!! Can anyone tell me how to get my first copy of magazine - Subscribed in April last year and still waiting - no replies to emails or phone calls. Service is shocking!!!! How do you download the digital copies - anyone please help would be so appreciative!!
post #2 of 11
2/1/12 at 7:55pm
Forget it! I have been writing and calling. No response. Paid $60.00 for a subscription over a year ago. Never got the first issue. I will be contacting the bbb in their area for a refund.
post #3 of 11
2/1/12 at 8:06pm
Here I am again. I know you all are tired of hearing from me bit I igue if I keep poising maybe someone from cc will reply. Ordered the mag over a year ago. They have my $60.00 but I have no magazine. Will be contacting the bbb .
post #4 of 11
2/17/12 at 3:12pm
Oh I see you are in the same boat I am in. Cake Central has been leaving me with a bad taste...
post #5 of 11
2/17/12 at 3:13pm
Mine was paid for before Christmas 2010!! And STILL NOT A SINGLE ISSUE. They've ignored all my emails about it.
post #6 of 11
2/17/12 at 3:30pm
Again, here is the link to that message.

http://cakecentral.com/cake-decorating-ftopicp-7258177.html#7258177
post #7 of 11
2/17/12 at 3:33pm
But how about that customer service? I'm able to get every other email from Cake Central, but nothing regarding what happened to my subscription.
post #8 of 11
2/17/12 at 3:39pm
I agree that the ball seems to have been dropped a bit with the customer service, especially with them deleting and locking the posts people started on cakecentral when trying to get answers. I'm sure they had an overwhelming amount of emails in regards to customers with missing subscriptions that were upset, I just don't think they were well enough equipped to handle that kind of backlash from people.

The content of the magazine is great, so it was hard to let go of, but I'm sure due to their lack of good customer service they have been losing a lot of subscriptions as a result. At least now they have been making efforts to allow refunds for people that are not interested in the PDF format. A lot of people thought that the money they spend would never be seen again. Now I don't know how long it will take them to refund the money (hopefully not as long as it took them to let us know they weren't going to print hard copies of the magazine), but at least it is a step in the right direction.
post #9 of 11
2/17/12 at 5:40pm
I received the same email about the magazine going to PDF, and because I don't want an electronic copy, I followed the link to cancel my order and request a refund - that was two weeks ago.

I was wondering if anyone else, who did the same thing, was contact from them about the refund, or if they had already got their money back.
post #10 of 11
2/17/12 at 5:54pm
When you click the link to cancel and get a refund it does not automate a refund because some people paid by check, and those that paid by credit card paid so long ago that automatic refunding does not work so we have to process every subscription manually. Because we have to manually update thousands of subscriptions statuses, refunds, and answer clarifying questions, it can take some time to get through this process.
post #11 of 11
2/17/12 at 6:00pm
Quote:
Originally Posted by mywayvon

Help!!!! Can anyone tell me how to get my first copy of magazine - Subscribed in April last year and still waiting - no replies to emails or phone calls. Service is shocking!!!! How do you download the digital copies - anyone please help would be so appreciative!!



please feel free to PM me about your subscription, we do not post information about individual customer accounts in the public forums.
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