The shop is a full bakery, doughnuts, muffins, cookies, pies, breads... I started last April and she opened July 2010, so it is just the owner and I. Now the doughnuts/muffins usually fit fine in the boxes, and the cookies work in the brown bags. But if we have someone that wants less then a dozen cupcakes the packaging is plastic deli style containers. Not very pretty and they slide around. Also with cakes 90% are to tall for the boxes. We've had several people smash the cake because they expect the lid to fit. Or we don't even have a box for it to fit in. I see this as bad presentation, sloppy, and unprofessional. My boss sees nothing wrong with it. She has said before "What did they expect they wanted X design, or to feed X amount of people."
A lot of why she buys the containers she does is cost, plus her husbands opinion/pushiness. She buys from the local restaurant warehouse. I know she has looked online, but obviously nothing floated her boat. How much do you think presentation brings people back? What made you pick the boxes and containers you did? Thanks for your opinions.