Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › Event canceled on the day of delivery?
New Posts  All Forums:Forum Nav:

Event canceled on the day of delivery?

post #1 of 14
1/15/12 at 9:27pm
Thread Starter 
I was contracted to provide a four tier fondant cake with extensive decoration as well as sheet cake that was booked months in advance. The cake has been paid in full. Three hours before I was supposed to make delivery, the client called to inform me that they had canceled the event due to concerns over snowfall. I would not have had trouble delivering the cake, it was only light snow and I have a 4x4. She wants to reschedule for a month later but I had the cake ready for the time of delivery we had already agreed upon. It's not like I can save it for a month and maintain its quality. Has anyone ever had this happen to them? What did you do?
Reply
Reply
post #2 of 14
1/15/12 at 9:49pm
Oh lordy. You were contracted and paid for the cake and you have provided it. At this point they only have 3 options:

1) they take the cake now and deal with freezing it until the new date

2) you help them out since you might have better storage space and freeze the cake for them until the new date

3) they take or refuse the cake now and either do or don't order a fresh cake at full price from you for the new date.

You do not owe her a stitch of refund in any case, the problem is hers. I hope you have a contract that backs you up on this, because it will make this conversation a lot easier.
www.superstarpastrydesign.com
Reply
www.superstarpastrydesign.com
Reply
post #3 of 14
1/16/12 at 7:00am
I had that happen several years ago. The bride called me the day before the wedding to say her fiance was in the hospital and wedding cancelled. I had all the cakes filled and crumb coated. It was 8 - 8 inch table cakes with each one having different fresh fruit on top. This was in the beginning of July. I told her I could freeze the cakes, but she would have to pay for more fruit when they rescheduled. They ended up rescheduling for the end of August. The cakes were fine, but fruit wasn't as good and we had to use some frozen fruit.
Reply
Reply
post #4 of 14
1/16/12 at 7:59am
Well the cakes are paid for so I would give them the choice to take them and try and freeze them until a month away...or eat them...at any rate the cancellation is not your doing so I don't think you are obligated to supply another cake,sheet cakes in 1 months time for free just because they cancelled.I know the OP didn't say they asked for that but maybe they are thinking that..At any rate...you supplied a product..they cancelled.If they rebook they have to pay again.
Busy Bakin Kakes For Kids!!!

Mom to Mitchell 11 yrs and Delaney 9 yrs
Reply
Busy Bakin Kakes For Kids!!!

Mom to Mitchell 11 yrs and Delaney 9 yrs
Reply
post #5 of 14
1/16/12 at 8:18am
Weather is not your fault. You came through with your end of the contract. They should have to order another cake when the time is right.
Dina
Miami, FL

www.dinab.com
Reply
Dina
Miami, FL

www.dinab.com
Reply
post #6 of 14
1/16/12 at 8:27am
Agreed with everyone else. You have already spent your time and ingredients making the cake. If their were delivery/setup charges you can offer to refund that. But you did the work, you deserve to be paid! What they choose to do with the cake, or about getting another cake is up to them.
Reply
Reply
post #7 of 14
1/16/12 at 9:07am
It's Not your problem, so I agree with everyone else,
let them take the cake and deal with it.
icon_smile.gif
Reply
Reply
post #8 of 14
1/16/12 at 10:19am
Yes, of course, you are in no way liable for anything and you've been paid. But it's good customer relations to sympathize with their situation, tell them how awful it is, and suggest a way in which you can help. I do not suggest you offer any refund, but rather tell them you can give a percent off for the other cake (or whatever) you feel that you want to do.
website www.BakingFix.com
blog www.BakingFix.com/thefix
Facebook http://www.facebook.com/MimiFix
Reply
website www.BakingFix.com
blog www.BakingFix.com/thefix
Facebook http://www.facebook.com/MimiFix
Reply
post #9 of 14
1/21/12 at 9:27pm
No refund, you did all the work. You can offer to donate it too, we did this when a bride forgot to call us and tell us that their wedding was called off. We were never notified and the cake was complete so the bride was THANKFULLY understanding and we suggested we donate it and she was all for it.

I know my contract references snow but now I need to make sure it talks about them cancelling it due to weather.
Reply
Reply
post #10 of 14
1/22/12 at 6:32pm
Simple. Deliver the cake now and let them decide what to do with this one. Then, while you are there delivering it, take a new contract with you and ask them if they want to go ahead and rebook for the new date with the same design, etc.now (while you are there ,in person) Of course, I would do it very nicely and make sure that they know that you empathize with their situation...
Reply
Reply
post #11 of 14
1/23/12 at 8:45am
What does your contract say about canceling a cake?
life is short, get a cakesafe.
Reply
life is short, get a cakesafe.
Reply
post #12 of 14
1/23/12 at 1:08pm
What ended up happening?
www.superstarpastrydesign.com
Reply
www.superstarpastrydesign.com
Reply
post #13 of 14
1/23/12 at 3:50pm
What happened? I bet that it wasn't a pleasant conversation, but it was their fault for cancelling.
Reply
Reply
post #14 of 14
1/23/12 at 6:39pm
You held your end of the deal. I would have delivered the cake or offered to freeze it until the next month.
Blog - http://www.ValerieElizabethConfections.com/blog
Brownie Cupcakes - http://www.valerieelizabethconfections.com/how-to/brownie-cupcakes-cute-creative-30-minutes/
Reply
Blog - http://www.ValerieElizabethConfections.com/blog
Brownie Cupcakes - http://www.valerieelizabethconfections.com/how-to/brownie-cupcakes-cute-creative-30-minutes/
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Decorating Business
Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › Event canceled on the day of delivery?