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Canon printer not recognizing edible ink...HELP!

post #1 of 10
Thread Starter 
Hello all. I know someone out there has had this same problem and I need their help.
I recently got a Canon mg5220 printer as a gift and decided to make this my edible image printer at my bakery. I ordered the corresponding inks (and some paper) from Icing Images. Today I am trying to load up my printer and it is telling me that the ink cartridge (black one) is not recognized. Since Icing Images is closed on Saturday and I would really like to test this out today, I thought I would see if anyone had a solution. Any help is appreciated...thanks!
post #2 of 10
Thread Starter 
anybody??? icon_cry.gif
post #3 of 10
I checked a post for the same issue but it was for a different type of printer. I found this utube video about resetting Canon printers in case you want to try it.
http://www.youtube.com/watch?v=7lQFl6KgexQ

Good luck. Hope it helps.
post #4 of 10
Hi I saw your pm before I saw this post. Please check your messages

Debbie
Owner
Icing Images, LLC

Have you tried our new DECOgel?

Official Distributors of Spellbinders Sweet Accents for Icing Images the first full food safe die cutting and embossing system!
Picture Cake Equipment, Supplies for Edible Printing,...




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Debbie
Owner
Icing Images, LLC

Have you tried our new DECOgel?

Official Distributors of Spellbinders Sweet Accents for Icing Images the first full food safe die cutting and embossing system!
Picture Cake Equipment, Supplies for Edible Printing,...




Reply
post #5 of 10
Thread Starter 
replied to pm this morning. thanks
post #6 of 10
Can any printer be used if i buy edible ink?
post #7 of 10
okay- that's awesome- I am going out to get a printer this weekend- I am ordering edible ink.... frosting sheets..... the whole 9 yards...
This is gonna be fun --Thanks!
I've learned so much from my mistakes..... I'm thinking of making a few more!
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I've learned so much from my mistakes..... I'm thinking of making a few more!
Reply
post #8 of 10

Just bought the same printer and installed Icing Image cartridges. I got one sheet printed and now it won't recognize one cartridge (cyan). The light goes on when I install it but when I try to print it says it doesn't recognize it. Have tried taking out and putting back in over and over.  Did you find a solution????  Can anybody help??? How come these problems always happen at night and on weekends when you can't call anybody?????

post #9 of 10

I've had the same problems.  The first time I had to replace all the little chips from the edible cartridges with the regular ones (per advise from Icing Images).  They have been very helpful... I just email and they answer.  This is happening again... I don't understand and it is very frustrating.  I have the same Canon printer mentioned.  Is this a common problem?

post #10 of 10

If you own the Canon MG5220 or others you need to check to see which cartridge re-setter works for your printer. Re-set the cartridge and you should be fine. One other note: There are also flush kits available I found to clean your print head...one in the UK. It attaches to your faucet. I did some you tube research and you can use a steamer on the print head

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