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Canon printer not recognizing edible ink...HELP!

post #1 of 10
1/14/12 at 12:19pm
Thread Starter 
Hello all. I know someone out there has had this same problem and I need their help.
I recently got a Canon mg5220 printer as a gift and decided to make this my edible image printer at my bakery. I ordered the corresponding inks (and some paper) from Icing Images. Today I am trying to load up my printer and it is telling me that the ink cartridge (black one) is not recognized. Since Icing Images is closed on Saturday and I would really like to test this out today, I thought I would see if anyone had a solution. Any help is appreciated...thanks!
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post #2 of 10
1/14/12 at 2:46pm
Thread Starter 
anybody??? icon_cry.gif
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post #3 of 10
1/14/12 at 4:13pm
I checked a post for the same issue but it was for a different type of printer. I found this utube video about resetting Canon printers in case you want to try it.
http://www.youtube.com/watch?v=7lQFl6KgexQ

Good luck. Hope it helps.
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post #4 of 10
1/14/12 at 4:46pm
Hi I saw your pm before I saw this post. Please check your messages

Debbie
Owner
Icing Images, LLC
Picture Cake Equipment, Supplies for Edible Printing, Designer Electronic Cutting Sheets, Electronic Cutters
Follow us on www.Facebook.com/icingimages
www.icingimages.com
Toll Free 888-442-4648

Follow us on Facebook! www.f...

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Debbie
Owner
Icing Images, LLC
Picture Cake Equipment, Supplies for Edible Printing, Designer Electronic Cutting Sheets, Electronic Cutters
Follow us on www.Facebook.com/icingimages
www.icingimages.com
Toll Free 888-442-4648

Follow us on Facebook! www.f...

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post #5 of 10
1/15/12 at 7:55am
Thread Starter 
replied to pm this morning. thanks
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post #6 of 10
1/20/12 at 9:34am
Can any printer be used if i buy edible ink?
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post #7 of 10
1/20/12 at 10:06am
okay- that's awesome- I am going out to get a printer this weekend- I am ordering edible ink.... frosting sheets..... the whole 9 yards...
This is gonna be fun --Thanks!
I've learned so much from my mistakes..... I'm thinking of making a few more!
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I've learned so much from my mistakes..... I'm thinking of making a few more!
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post #8 of 10
1/11/13 at 5:02pm

Just bought the same printer and installed Icing Image cartridges. I got one sheet printed and now it won't recognize one cartridge (cyan). The light goes on when I install it but when I try to print it says it doesn't recognize it. Have tried taking out and putting back in over and over.  Did you find a solution????  Can anybody help??? How come these problems always happen at night and on weekends when you can't call anybody?????

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post #9 of 10
1/12/13 at 3:00pm

I've had the same problems.  The first time I had to replace all the little chips from the edible cartridges with the regular ones (per advise from Icing Images).  They have been very helpful... I just email and they answer.  This is happening again... I don't understand and it is very frustrating.  I have the same Canon printer mentioned.  Is this a common problem?

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post #10 of 10
4/29/13 at 9:01am

If you own the Canon MG5220 or others you need to check to see which cartridge re-setter works for your printer. Re-set the cartridge and you should be fine. One other note: There are also flush kits available I found to clean your print head...one in the UK. It attaches to your faucet. I did some you tube research and you can use a steamer on the print head

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