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WWYD? Cookies didn't make it on time :(

post #1 of 31
Thread Starter 
I am mostly a hobby baker. I have a friend who ordered decorated cookies for her DD's birthday party. She lives out of state, and we met through a parenting message board we are both on.

Anyway, I made the cookies last weekend and sent them on Tuesday. I always send cookies on Tuesdays and they arrive to their destination by Thursday or Friday. Well, today is the party and the cookies didn't arrive.

She owes me for the cost of the cookies and shipping which is about $60. I'm not really making much money off this because I am a hobby baker.

So, WWYD? I know she's super disappointed that the cookies didn't arrive on time. I am too! They've never not arrived to someone on time! I don't have a tracking number or anything like that since it's for a friend and it's a hobby (not my business). She hasn't said anything about payment; just an email today that says they are leaving for the party place and the cookies didn't arrive. I emailed back and told her that I am very sorry, disappointed, etc...and that they've never not arrived by Thursday or Friday.

So, I'm hoping she isn't thinking that she will not have to pay me anything. I mean, they take a lot of time to make, decorate, package, ship, etc...

Would it be okay if I figured out the exact cost of ingredients and just charged whatever that is? Again, I feel like I'm really not at fault and shouldn't have to do it for free completely. These things happen, right?

The only thing I can think that happened (my husband sent them for me and I have the receipt so I know he did!) is that he miscommunicated when they needed to arrive and that maybe he wasn't clear about when they needed to arrive. I know when I've sent packages I can choose the cheapest option which takes about a week otherwise there's a 2-4 day option. I'm wondering if that happened, but I'm not sure how I would find that out anyways.
post #2 of 31
If you sent it, USPS, they just closed a bunch of post offices and laid off a lot of workers, so mail is going slower to some areas.

As for the cost, well, she will be getting the cookies still, but yes, it will be past the time of the party. So I think a discount is in order.

That really stinks, though. So sorry it didn't get there in time.
post #3 of 31
I'ld want my money back. As a customer, what would I do with a bunch of cookie favors after the fact and now don't need them. If it was me, I wouldn't expect anything for them. Hobby or not, you didn't deliver on time.
post #4 of 31
It also depends on her. Did she ask for a full refund? Is she just wanting a discount?

It is a hard place. I see both sides.

But if it was a wedding cake, I can see how you'd give a full refund if the cake wasn't delivered the date of the event. Although a smaller event, the principle could be the same.
post #5 of 31
Honestly if I were you I'd ring her and ask if there were another birthday celebration, like at school, kinder, neighbours, other family, etc, as kids birthday's often go on for a week of celebrations. If she can use them for another gathering then maybe she will offer to pay for the ingredient costs. Unfortunately you cant expect to get paid as they were ordered for a particular event, and also you dont want to spoil a friendship - it's worth more than the ingredients!!!!!! Good Luck sorting it out, thats a real shame after your hard work. Chris icon_redface.gif
post #6 of 31
You stated she is a friend of yours. For this reason alone I would just eat the cost on this one. icon_cry.gif
post #7 of 31
For me, regardless if this is a hobby or not, if you charge, you need to treat it as a business transaction. If you purchased something that is perishable for a specific date, and don't get it, you won't pay for it. You don't need it anymore and it is not your fault that it was not shipped to you in a timely manner. That's why I don't like to hear "I'm a hobby baker and I am all ready not making much money on this, but...". Hobby or not, you have to deliver. And wedding cake, birthday cake, cookie favors, cake pops, whatever it is, those are all items that 99% of the time are for specific dates. I don't care what the occassion, if I don't deliver, I owe a big apology and a refund.
post #8 of 31
Thread Starter 
Thank you for your opinions. I will not charge her anything. She hasn't said anything about payment, so I'll just go ahead and tell her not to send any money. Thanks!
post #9 of 31
Did you talk to hubby to find out if he sent them the slow way? Did the post office tell hubby how long it would take? If you shipped them on Tuesday and shipped them priority mail and they did not arrive in time then I dont think that it is all your fault. You cant be at fault if the po does not do as they said.
post #10 of 31
I agree that it could be the post office because of closed locations. I'd ask at the post office if that might be the case. Plus, different locations, even at the same distance, can take different times for delivery, it depends on the routing for a particular area.

Now, having said that, yes, I'd ask my husband how he shipped them, it might even say on your receipt. 2nd, and here I'm playing devil's advocate. You say she's a friend, but you also say you met her through a "parenting message board". Is she an online friend. If that's the case, it's hard to really "know" someone, so is it possible that the cookies did arrive and you are just being told differently?
"Be kinder than necessary, for everyone you meet is fighting some kind of battle."
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"Be kinder than necessary, for everyone you meet is fighting some kind of battle."
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post #11 of 31
Quote:
Originally Posted by cownsj

I'm playing devil's advocate. You say she's a friend, but you also say you met her through a "parenting message board". Is she an online friend. If that's the case, it's hard to really "know" someone, so is it possible that the cookies did arrive and you are just being told differently?



I was thinking the same thing.
post #12 of 31
how come you didn't get a tracking number. Hobby or not I like to see where my packages are and I check on them all the time like a hawk. I also print out my own shipping labels though
24 years old, Mom to no one and damn proud of it lol. 
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24 years old, Mom to no one and damn proud of it lol. 
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post #13 of 31
Quote:
Originally Posted by Osgirl

She owes me for the cost of the cookies and shipping which is about $60.



If you had gotten paid before you turned on your oven, you'd have the option to offer a discount (or refund, with the returned package).

As it stands now, there's no reason for them to pay and no incentive for them to return the unwanted package. They can get away without paying, and you lose everything because you don't have the leverage without a deposit to work out a solution.

They get the [late] cookies, and can eat them too! (All for free, unless they offer to reimburse you for any portion of it.)
Looks like you'll have to take this as a lesson learned for your future business orders... it should be noted in your [future] contract.
post #14 of 31
I'm also curious how you sent the cookies...if you are sending anything remotely time dependent you should never ship parcel post or first class, always use at least USPS priority or UPS/Fedex/Ontrac.
post #15 of 31
If you have the receipt, can you see what form of shipment your husband used to send the package?
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